Customer Success Manager

About Beagle (a Corgi Company)

At Beagle, we are redefining how property managers and renters experience insurance. Our mission is to build the first fully automated insurance carrier, powered by technology, data, and a relentless focus on customer experience. We are part of Corgi, a YC-backed startup ecosystem, and we are launching our Dallas and Chicago offices from scratch as we scale our renters-insurance programs nationwide. If you are detail-oriented, proactive, and passionate about helping customers succeed, this is your chance to build the foundation of a customer success organization inside one of the fastest-growing insurtech startups in the country.

What You Will Do

As a Beagle Customer Success Manager, you will be the trusted partner guiding our clients from onboarding to long-term success. You will ensure every property manager we serve gets maximum value out of Beagle’s products and services. Your role is to retain, educate, and support, driving satisfaction and seamless adoption across every account you touch.

Core Responsibilities:

• Serve as the main point of contact for assigned property management clients
• Lead onboarding and implementation, ensuring accounts go live smoothly
• Develop a deep understanding of client goals and proactively identify solutions
• Monitor account health and mitigate risks of churn or dissatisfaction
• Conduct regular business reviews to track performance and adoption
• Collaborate with Account Managers to support upsell and renewal conversations
• Coordinate internally with Product and Operations teams to resolve client issues
• Maintain CRM accuracy with notes, tasks, and client feedback
• Report on retention metrics, satisfaction scores, and overall account performance

What We Are Looking For

• 2–5 years of experience in Customer Success, Client Services, or Account Management (SaaS, proptech, or insurance experience preferred)
• Strong communication and problem-solving skills
• Highly organized with strong follow-through and a bias toward action
• A relationship builder who thrives in fast-paced, high-accountability environments
• Adaptable and resourceful, able to manage multiple clients and priorities
• Committed to in-person collaboration and continuous learning

Compensation and Growth Path

• Base Salary: $70,000–$90,000 (depending on experience)
• Performance-Based Bonuses: $20,000–$30,000+ potential annually
• Accelerators: Additional performance multipliers for retention and client satisfaction metrics
• Career Growth: Pathways to Senior CSM, Team Lead, or Implementation Manager based on performance

Note: This role does not include equity. Compensation is structured for consistent base stability with performance-based upside.

Why Join Beagle

• Ground-Floor Opportunity: Help establish our customer success function in Dallas and Chicago
• Mission with Momentum: Be part of the team rebuilding insurance from the ground up
• Collaborative Environment: Work directly with Sales, Operations, and Product to deliver best-in-class service
• Career Development: We invest in high performers who want to grow into leadership
• Real Impact: Your success directly drives client satisfaction and company growth

In-person only. Full-time. No remote options. If you are ready to grow with a fast-moving startup and shape how customers experience Beagle, this is your opportunity. Apply now and join us in building the next generation of insurance.