Job Requisition ID #
Position Overview
The Customer Success Advisor is focused on driving success in the "Onboard" and "Use" lifecycle stages of our design and manufacturing industry customers as they deploy Autodesk solutions. This role will engage directly with customers, proactively through various means like data-driven triggered actions, human + digital interactions, while reacting to inbound customer-initiated triggers
Responsibilities
Establish and execute onboarding and adoption strategies to grow usage of Autodesk design and manufacturing solutions by proactively and reactively responding to customer inquiries
Assist customers by providing guidance and resources directly to assist with onboarding new solutions and to identify and assist at-risk customers who have low adoption of design and manufacturing products to increase the value they receive toward meeting their business goals
Partner with sales teams, product teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues
Successfully close out a range of data-driven customer success motions
Drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities
While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity
Organize and conduct onboarding and product adoption workshops tailored to specific sub industries within the Design and Manufacturing vertical such as consumer products, industrial machinery, automotive and transportation, factory plant and process layout, Electronics and Electrical, logistics etc.
Minimum qualifications
Bachelor’s degree in engineering, business administration or a related field
3-5 years of experience in B2B sales, account management or service delivery preferably in a Saas environment
At least 2 years of experience in the Design & Manufacturing industry, preferably with exposure to sub-sectors such as consumer products, industrial machinery, automotive & transportation, and factory plant/process layout
Proven ability to develop customer relationships and manage accounts to drive continued retention and high levels of customer satisfaction
Proven experience in communication and presentation, handling difficult customer conversations, stakeholder management and problem solving
Experience with using SFDC, Gainsight, Power BI applications
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
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We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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