Customer Services Intern

Work Flexibility: Onsite

Customer Success Intern

What You Get Out of the Internship​​ 

At Stryker, we believe that developing the next generation of talent is just as important as developing life-changing medical technologies. As an intern, you won’t just observe — you’ll contribute to meaningful projects, gain exposure to leaders who will mentor you, and experience a culture of innovation and teamwork that is shaping the future of healthcare. As an intern, you will: ​ ​ 

• Apply classroom knowledge and gain experience in a fast-paced and growing industry setting​ 

• Implement new ideas, be constantly challenged, and develop your skills​ 

• Network with key/high-level stakeholders and leaders of the business​ 

• Be a part of an innovative team and culture​ 

• Experience documenting complex processes and presenting them in a clear format 

Who we want​​ 

Challengers. People who seek out the hard projects and work to find just the right solutions.​ 

Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.​ 

Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts.​ 

Strategic thinkers. Interns who propose innovative ideas and consistently exceed their performance objectives.​ 

Customer-oriented achievers. Individuals with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.​ 

Game changers. Persistent interns who will stop at nothing to live out Stryker’s mission to make healthcare better.  

The Acute Care Customer Success Managers ensure an account’s strategic, operational, and technical needs are met to drive adoption and utilization. Ultimately, they are a customer's partner to ensure satisfaction with Stryker’s Dynamic Clinical Workflow product and services. They manage complex escalations, share best practices, and proactively create strategic plans and business reviews to find and address areas of improvement. As an Intern for Customer Success, you will assist with developing tools and resources utilized by the Customer Success team to help improve results and customer satisfaction with our Clinical Communication and Workflow products.  Additional responsibilities include: Identify areas where technical solutions could improve business performance. Work across business functions such as marketing, sales, technical support and product education. Observe and learn from customer interactions and gain product knowledge Evaluates the products, services and markets of multiple competitors. Utilizes market research and third-party data to identify key industry trends.

​ Majors Targeted: Marketing, Business Management

What You Need​​ 

• Currently pursuing a Bachelor’s or Master’s degree in a related field; must remain enrolled in a degree-seeking program after the internship.​ 

• Cumulative 3.0 GPA or above (verified at time of hire) 

• Must be legally authorized to work in the U.S. and not require sponsorship now or in the future.​ 

• Strong written and verbal communication skills, with proven ability to collaborate and build relationships 

• Demonstrated leadership, problem-solving, and organizational skills with the ability to manage multiple priorities 

• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and eagerness to learn in a dynamic environment. 

$19.50 min hourly wage – $34.50 max hourly wage, sign-on bonus, paid holidays, and either paid corporate housing or a living stipend, dependent upon hiring location.

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.