Job Title : Customer Service Technician II (CST 2)
Job Location : (To be filled by the HR team)
Shift : Night Shift / 24*7 (as per the requirement)
Experience : 2- 3 years
Job Summary
We are seeking a skilled and customer-focused Microsoft 365 Frontline Support Technician to provide Tier 1 support for M365 services, with a strong emphasis on Licensing, Exchange Online and mail flow troubleshooting. The ideal candidate will assist admins in resolving issues related to email, Teams, licensing, and mobile access.