Customer Service Specialist with German and French

Your Role: Customer Service Specialist with German and French

As an O2C Customer Service Specialist, you will be a key part of the O2C team, ensuring efficient processing of orders and effective resolution of customer disputes. In this role, you’ll be responsible for maintaining positive customer experiences, managing collections, and contributing to process improvements within the Order to Cash cycle.

Your Responsibilities:

• Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders.
• Manage all customer disputes, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating as needed.
• Analyse account discrepancies and outstanding customer aging to identify collection priorities and engage with customers.
• Monitor and resolve all sales orders & sales interface issues (outbound).
• Support global/regional O2C projects and contribute to the training of new team members.

What You Need to Succeed (minimum qualifications):

• Degree in Business and/or Accounting (or equivalent work experience)
• A minimum of 1 year of experience in O2C or Finance function
• Ability to handle complexity and utilize analytical skills with attention to detail; Fluency in German, French and English

What will give you a competitive edge (preferred qualifications):

• Knowledge of credit management & customer service
• Experience in identifying and delivering process change
• Experience with SAP O2C Module
• Working knowledge of MS Excel, Word, Outlook and PowerPoint
• Strong compliance-oriented mindset and continuous improvement approach

Additional Information:

Location: Elanco Solution Center Sp.z o.o., rondo Ignacego Daszyńskiego 2b, Warszawa, Poland - Hybrid Work Environment

Elanco Benefits and Perks:

We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:

• Career at one of the leading global animal healthcare companies
• Office located in the center of Warsaw (Rondo Daszynskiego)
• Extra days off
• Flexible working hours
• Sports cards (Multisport), private medical care, life insurance
• Employee Referral Program
• Open and inclusive environment which is supportive and welcoming of all diversity strands
• Animal-Friendly office
• Theatre tickets discounts
• Language learning platform

Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!