Customer Service Representative with French

Job Description:

Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles — they create confidence. To achieve their goals, they need someone who will be there for them, side by side and end to end.

Within the group, Kerr is a dental B2B business, currently looking for a Customer Service Representative, with French.

In this role you will be  responsible for providing customer care to dental professional distributors.

What is your role going to look like?

• As a member of European team you will be supporting primarily, but not limited to, the French market.

• You will be responsible for receiving, monitoring and processing customer orders in a timely and professional manner.

• You will also handle complaints or any other requests from our customers.

• You will collaborate with the Sales representatives during the day for a quick and dedicated service for both the external as well as the internal customers.

• You will work with cross-functional departments within the company.

• You can expect receiving requests primarely via email (CRM) and ocassionally via phone

• You will perform other responsibilities/duties that may be assigned

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

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Job Requirements:

What will you bring?

• Advanced level of French and English language

• Customer focus approach

• Excellent communication skills (efficient, friendly and positive)

• Organizational skills and attention to details

• Reliable and high sense of responsibility and urgency

• Curiosity, pro-activity in finding solutions and drive for continuous improvement

• Experience or ability to learn CRM and ERP tools

• Ability to work onsite 4x/week

Once being onboarded, you can expect comprehensive process and products training and continuous support from your direct supervisor and other team members.

What can you look forward to?

• WELL certified offices (We are the only office in CEE with Platinum certification in WELL program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature...) initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)

• 25 days of vacation

• 4 paid sick days

• Meal vouchers

• Hybrid work model

• Contribution to wellness and leisure activities - Multisport and Edenred

• Retirement plan contribution and life insurance

• Language courses

• Employee Assistance Program (free consultations in mental health, legal and financial areas for you and your family members)

• Company discounts

• Attractive work environment in Prague 8 – Libeň

• Free parking in the office

Operating Company:

Kerr

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.