Customer Service Representative – Digital Product Support

Starting at $17.00/hour + Quarterly Performance Bonus (up to $4,000 annually!)
Also hiring Bilingual English/Spanish candidates with a bilingual pay differential!

Help small businesses succeed online! If you’re passionate about problem-solving, delivering exceptional customer experiences, and making a real impact, this role is for you.

Join Hibu, a leading provider of digital marketing solutions for small and medium-sized businesses nationwide. No prior digital marketing experience? No problem! We’re looking for motivated, customer-focused individuals ready to learn and grow.

We’ll set you up for success with 6 weeks of paid, best-in-class training and provide all the tools you need to thrive. Plus, your career doesn’t stop here—Hibu offers a clear growth path, with advancement opportunities starting after just 6 months.

About the Role

As a Digital Product Support Specialist, you’ll be the first point of contact for customers, providing expert support for Hibu’s suite of digital products. You’ll troubleshoot issues, make updates, and ensure our clients’ online presence is optimized.

We’re looking for candidates with at least 1 year of professional customer service experience, preferably in a call center, tech support, or client-facing role. If you’ve worked in a fast-paced environment where empathy, communication, and problem-solving were key—this is your next career move.

What is Hibu? (Watch in 60 seconds): https://vimeo.com/366996342

What You’ll Do

Answer customer calls and emails to gather details to understand, diagnose, and resolve their concerns
Support Hibu’s full suite of digital products: Websites, Listings, Reviews, Reputation Management, Search, Display Ads, SEO, and Social
Assist customers with updates and changes to their digital products within defined guidelines
Troubleshoot technical issues using internal tools and documentation
Handle post-live support, including billing inquiries, performance analytics, and campaign adjustments
Document client interactions and resolutions in our client relationship manager
Follow up on open cases and ensure timely resolution
Collaborate with internal teams and sales reps to ensure customer satisfaction

What You’ll Bring

Minimum 1 year of customer service experience (call center or tech support preferred)
Strong verbal and written communication skills
Ability to multitask and work independently in a fast-paced environment
Positive attitude and adaptability to change
Detail-oriented with excellent organizational skills

Why Hibu?

Career Growth: Clear advancement path starting at 6 months
Inclusive Culture: We celebrate diversity and value every voice
Training & Support: Ongoing development and mentorship
Impact: Help real businesses grow and succeed

Our Culture

We’re proud of our diverse and inclusive workplace. Different perspectives fuel innovation and make Hibu a better place to work. We’re committed to doing what’s right—for our clients, our employees, and our communities.

Learn more at www.hibu.com

Ready to make a difference? Apply today and start your journey with Hibu!

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Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package.
Learn more about the Hibu culture here: Culture at Hibu

NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address applicationaccomodation@hibu.com : Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability

Customer Service Representative