Customer Service Representative

Henry Schein Global Is A Health Solutions Company Powered by A Network of People and Technology
 

Our 900+ Team Schein Members in Canada work together to support dental and medical practitioners, practices and businesses providing supplies, equipment, service, and digital technology driven through an all-encompassing business solutions approach which brings our Corporate Mission to life:
 

“Henry Schein Canada will focus on practice care so our customers can focus on patient care”.
 

WHY US

You will enjoy a competitive compensation package including salary, benefit plans and programs and a company pension plan. We will also provide you with the ability to engage and participate in a variety of thoughtful corporate initiatives and event days. We are a company focused on individual talent development and success in addition to your wellness.
 

WHAT YOU WILL DO

• Receive inbound calls to assist customers in completing product orders online, by phone, electronically, by fax, informing customers of the product features and terms
• Answer inquiries from customers and investigate/resolve complaints regarding the company’s goods, services and policies ensuring total customer satisfaction
• Respond to inquiries from various customers regarding sales quotes and billing statements
• Process customer payments and assist with any pay statement inquiries
• Processing customer faxed orders, electronic orders, returns, and purchase transactions quickly
• Up selling to customers; telling prospective customers about the benefits of a product or service over the telephone in an attempt to increase sales
• Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person inquires
• Participating in HSCI Specialized Training Program, continuous training on Top 200 codes, and staying familiar with all manufacturers
• Participating in monthly CSR meetings, helping with special projects, and performing other duties as required
   

WHAT YOU BRING

• Secondary and/or post-secondary education
• Dental/Lab/Medical or Vet diploma
• Call Center Representative Course
• Various Microsoft Office courses Experience
• Clerical and/or sales experience in a call center environment
• 2 years’ working in a call center
• Bilingual in French/English is an asset
• Medical, Lab, Vet and Dental background is an asset
• Microsoft Office
• Must be capable of working in high pressure situations

WHAT DOES INCLUSION MEAN AT HENRY SCHEIN

INCLUSION at Henry Schein means valuing you for who you are. It is paramount to unleashing the power of diversity. Inclusion ensures you feel a sense of belonging, empowers you to share insights and ideas, and fosters collaboration with your colleagues. Together, we contribute to Henry Schein's success.

At Henry Schein, we believe that an integrated approach to our D&I journey ensures success by cultivating our Culture, recruiting and retaining diverse Talent, supporting our Marketplace and continuing our commitment to Society.

Are you ready to #comejoinourteam #iamteamschein #HenryScheinDental #JoinOurTeam? We’d love to meet you.

Henry Schein Canada, Inc. is an equal opportunity employer committed to accommodating the needs of applicants with disabilities. Should you require an accommodation throughout the recruitment and selection process due to a disability, please contact Human Resources.

Henry Schein Canada, Inc. is an equal opportunity employer committed to accommodating the needs of applicants with disabilities. Should you require an accommodation throughout the recruitment and selection process due to a disability, please contact Human Resources.