Customer Service Agent - Shop (m/f/d)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.  

Join our passionate on-site operations team in Lisbon where we help thousands of people move smart and sustainably every day. You'll be part of the local frontline team that ensures our passengers have a smooth, friendly and professional travel experience.

As a Shop Assistant  at Flix, you can make an impact by creating smooth, personalized travel experiences for our passengers bus station. You’ll be the face of Flix in Lisbon Oriente Station helping travelers, managing departures, and promoting our green mobility mission.

About the Role

• Support passengers with tailored travel options and promote FlixBus products and services
• Welcome and guide travelers at Lisbon FlixBus shop in Oriente Station
• Coordinate coach departures and arrivals in close collaboration with drivers and operations
• Monitor and report service-impacting issues (e.g. delays, competitor activity, security)
• Manage ticket sales and refunds, including cash desk responsibilities
• Actively respond to disruptions and assist passengers on-site
• Use digital tools (apps, tablets) to ensure operational efficiency and passenger support

About You

• No formal education required; experience and customer passion matter most
• 1+ year of experience in hospitality, transport, tourism, or customer-facing roles
• Fluent in English and Portuguese 
• Strong communication and interpersonal skills
• Comfortable using digital tools and handling on-site tasks
• Resilient under pressure, service-oriented, flexible, team player
• Experience in sales or cash handling is a plus

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!  

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family. 
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. 
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. 
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. 

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

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Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!