Heritage Baltimore is searching for an enthusiastic and customer-focused Customer Relations Coordinator to join our expanding team. If you’re passionate about creating great experiences and enjoy helping people, this is the perfect opportunity to shine!
Experience Everything MileOne has to Offer:
- Competitive compensation
- Training and mentoring
- Great opportunities for advancement
- Positive, success-driven work environment
Our MileOne Employee Advantage:
MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.
MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.
Summary:
Works with department managers to develop and administer a customer relations program designed to…..enhance sales, profitability and customer satisfaction within the dealership.
Essential Duties:
- Resolves customer complaints and coordinates factory assistance when all dealership resources have been exhausted.
- Coordinates and takes the lead on manufacturer and dealership customer service initiatives and programs.
- Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
- Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.
- Maintains a case history file of all customer complaints and problems, documented with the customer's name, type of vehicle, date of contact, nature of problem, personnel involved, and detailed description of resolution
- Coordinates customer follow-up programs.
Qualifications:
- 2+ years of experience in customer service with strong knowledge of the retail auto dealership business.
- Demonstrated ability to provide a high level of service to clients and solve their problems.
- Effective influencing and negotiation skills.
- Strong analytical and reporting skills.
MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.
By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.
HEGE123
ServiceSalary Range
$31,200.00 - $40,000.00Heritage Honda ParkvillePost Internally and Externally
Zip Code
21234