Principal Responsibilities:
1. Own the customer relationship for top tier customers from a quality perspective. Align and execute Customer communication regarding service, support, reporting, customer satisfaction related measures in Quality
2. Represent the company during interactions with customers regarding product quality, including customer audits, installation quality.
3. Responsible for leading quality business reviews with key customers
4. Respond to customer requests regarding specification improvements and information on product manufacturing process & installation proess(control plans, process flow, quality systems, etc.).
5. Ensure rapid response to customer complaints. Responsible to own the 8D process and work across functions to establish team and drive the root cause and corrective actions. Ensure communication strategy on issue is managed both internally as well as externally for customers.
6. Investigate and resolve customer quality and performance complaints with RD and installation and manufacturing.
7. Provide timely and satisfactory response to customer special requests for data analysis, product testing, etc.
8. Translate quality objectives for the business into specific objectives for future manufacturing sites in China
9. Follow the EHS regulations of the company and ensure all actions satisfied with ISO14001 &ISO45001 requirements.
10. Other taskes assigned by managers.
EXPERIENCE & COMPETENCIES ：
1. 10+ years’ experience working in the electroplating paiting(prefered)or Non-standard equipment manufacutring relevant industry in a technical role (Project Manager, Quality,Product Manager etc.), has at least 5+ years quality management relevant experience.
2. Proven project management skills using data driven risk management
3. Exceptional ability to build relationships across different organizations to achieve results
4. Thorough understanding of raw material and product along with analytical and functional characterization methods.
5. Experience working with customers or suppliers on technical projects such as raw material or product development, improvement projects, or problem resolution.
6. Demonstrated success resolving technical challenges in a time-critical situation
7. Strong influence management, leadership skills.
Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.
MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .
If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role