BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry. We are looking for a full-time Customer Experience Team Lead to join our team. This role is ideal for a passionate leader who thrives in dynamic environments and is dedicated to elevating customer service and team performance.
Founded in 2006, BIS is proudly headquartered in Sherwood Park, Alberta. We have developed a world class software solution by emphasizing client relationships and continuous innovation, and we are looking to continue our growth across North America and around the world.
We’re looking for a Customer Experience Team Lead who can drive exceptional service by supporting, coaching, and empowering our front-line team. In this role, you’ll bring accountability, and enthusiasm to a high-performing department that serves as the heart of the client experience at BIS. You’ll review performance metrics, guide team development, lead meetings, and champion new tools and processes, all while maintaining a deep understanding of the big picture. If you're a compassionate leader with strong communication skills and a passion for people, you’ll thrive at BIS Safety Software.
This is an in-person role based out of our Sherwood Park, AB office.