Compensation Pay Range:
$16.72 - $29.04The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
The Customer Experience Specialist I will deliver exceptional Customer Service to our internal and external customers. Under the general direction of the Customer Service Supervisor, the Specialist will assist customers and stores with basic O’Rewards and retail sale conversations via phone and messaging platform.
Provide support to customers and stores for the O’Rewards program.
Assist with customer internet account issues.
Resolve billing or shipping questions for online customers.
Assist customers with gift card calls and questions.
Assist customers with fulfilling their online orders.
All other duties as assigned.
SKILLS/EDUCATION/EXPERIENCE
High School Diploma or equivalent (GED)
Strong written and verbal communication skills
Ability to multi task
Strong keyboarding, email, spreadsheet, word processing skills
Ability to meet deadlines
1 year of O’Reilly store or similar retail experience
Experience in the automotive aftermarket involving customer service, product liability, and quality control
Basic knowledge of automotive systems
Bilingual
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option 1, and provide your requested accommodation, and position details.