Job Title:

Customer Engineer

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions, and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement, and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of developing, building, and running the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

Responsibilities:

Solve complex technical problems in at least one technical specialty through creative and sound troubleshooting.
Serve as a distinguished Microsoft representative, enhancing the company's image and reputation.
Develop and maintain strategic, ongoing customer relationships to gain trust and respect.
Communicate across all levels, from CIOs to technical staff.
Deliver presentations and discussions about complementary products at a solutions level.
Handle customer-critical issues and excel in challenging situations.

Qualifications:

Proven experience in an enterprise customer environment with excellent engagement skills.
Strong troubleshooting knowledge and expertise.
Degree qualification or equivalent experience preferred.
In-depth understanding of ITIL/Service Management and new technology adoption.
Balance between business and technical acumen; adaptable to change.
Proficiency in active on-premises and hybrid infrastructure management.
Expertise in Microsoft Exchange Server & Exchange Online, including architecture, deployment, and troubleshooting.
Deep understanding of Active Directory, Entra ID, and Exchange architecture.
Experience with PowerShell/Scripting, Failover Clustering, and security solutions such as Exchange Online Protection and Defender for Office.
Successful track record in planning, deploying, and optimizing hybrid environments.

Location:

DEU Berlin Work-at-Home

Language Requirements:

Time Type:

Full time

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