Octopus energy group

Customer Care Executive - Complaints & Feedback

London (GB) / Brighton (GB) Full Time
What we do. Electric Car Leasing

Why we do it. Greener. Fairer. Future.


We’re looking for a highly skilled Customer Care Executive to investigate and analyse complaints and other forms of feedback, e.g. Google and TrustPilot review, NPS and CSAT surveys, in regulated and non-regulated environments. 

The ideal candidate will have exemplary communication skills, a strong curiosity for all things complaints, and be driven by delivering excellent customer experiences. They will use exceptional attention to detail to identify & provide fair outcomes to our customers.