At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
ESSENTIAL JOB FUNCTIONS
Troubleshoot and resolve customer system and access issues through cases or phone calls
Salesforce Case Management
Chat Support
Network with internal business partners in order to resolve a customer’s issues
Perform user setups as it relates to Portal access
Exercise multi-tasking skills when managing multiple systems and applications during customer interactions
Analyze and resolve moderately complex system issues
Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions
Recommend continuous process improvements within the team
DESIRED BEHAVIORS
Customer-focused; detail-oriented individual
A confident individual who is willing to assume responsibility
Adaptive and flexible (processes)
Ability to work and make decisions with minimal supervision
Individual contributor and team player
REQUIREMENTS:
A new graduate with a Bachelor's degree OR a Candidate with a minimum of two (2) years experience in customer service/support
Exhibit strong ownership and follow through. Agents own the customer’s issue and drive the resolution to ensure the customer is satisfied with the end result
Strong observation and researching skills. Consultants need to research and pursue information that assists in resolving the customer’s issue
Strong determination in the face of challenges, Volume is constant and consultants must answer every call without hesitation. Our customer’s count on dependable and reliable support
Strong verbal and written communication skills
Exceptional interpersonal skills required
Experience with Salesforce (Service Cloud)
Target Base Salary Range: $40,000-$43,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-DB1
High School diploma or equivalent or New Graduate
2+ years of technology networking experience or a Bachelor's Degree in related field of study
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.