Customer Care Champion - Dispatcher at Otis

Date Posted:

2025-10-14

Country:

United Kingdom

Location:

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Job Title
Customer Care Champion - Dispatcher

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Role Overview

As part of the Otis Otisline Dispatch Team you will work Monday to Friday 8am to 4pm.

Acting as the primary interface for customers calling in through our Ring Central Telephone system requesting updates to previously booked repair calls you are expected to:

Answer all calls with a friendly welcoming tone at all times Take ownership of customer follow ups (Internal and External) promptly and efficiently
Adhere to OXP system checking process, prior to dispatching a call.
Provide specific, accurate information within Otis CRM Business System at all points of contact.
Dispatch break-down calls to appropriate engineer, accurately and at pace to ensure contracted
Call customers with engineer eta’s when requested by the caller and detailed in the CRM notes
Monitor the engineer’s all-safe system, ensuring all escalations to Field Manager are completed when required.
Observe and act upon building note instructions when applicable at all times
Work towards individual, team and department SLA’s

What You Will Need to be Successful:

Excellent language, listening and communication skills
Customer-centric mindset and empathy for people
Resilience in handling stressful situations with ease and professionalism
Comfortable managing la arge number of customer interactions under time-sensitive conditions
Living Otis behaviours and Otis Absolutes (Re. Executing at Otis and Otis Absolutes)
Affinity using multiple IT systems

Local Benefits or Selling Statement

You will receive a employment contract with the world market leader in a crisis-proof industry.
We offer you remuneration in accordance with local standards
We will train you intensively in the areas of technology, processes & soft skills, and you can exchange ideas with experienced colleagues at any time.

With strong performance, you will have the opportunity to grow in this role to build a career at Otis.

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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