Customer Business Partner

As a Customer Business Partner at Armis, you’ll play a key role in managing the renewal process of our fast-growing customer base while working closely with Customer Success Managers and Account Executives. As a relatively new team, you will be instrumental in helping to build our process around renewals management and advocate for process updates to improve operational efficiency.  We pride ourselves on giving you the room to stretch and grow professionally while helping us make significant improvements to our renewal program. 

Responsibilities 

• Oversee all assigned contract renewals to ensure timely and accurate execution
• Enlist the efforts of Customer Success Managers and senior management when necessary to accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction
• Own contract processes to close - including renewal CTA management, quote creation, maintaining Salesforce opportunity records, sending of order forms, forecasting renewals outcomes, and tracking progress of signature to close.
• Work with CSM team to identify at-risk accounts and put together a strategy to secure the renewal, as needed
• Partner with CS Ops and Sales Ops to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency
• Establish and maintain effective, cooperative working relationships with customers, both via phone and email. This includes objection-handling and problem-solving when customers request discounts, indicate they don’t want to renew, alert us that they’re evaluating competing solutions, etc

QUALIFICATIONS

• Intellectually curious self-starter with a knack for problem-solving
• Experience with negotiation and discussing pricing terms
• Experience in a customer-facing role
• Has managed a book of business or prospect target list effectively
• Comfortable with a high volume of accounts and live engagements with prospects/customers
• Familiarity with contracts, terms of service, and legal issues
• Clear and effective communicator, adept at both written and verbal communication with customers and internal stakeholders
• Phenomenal organizational skills and attention to detail
• Experience with Salesforce (particularly working with the ‘opportunity’ object)
• Previous experience in a Sales, Customer Success, or Renewals Management role
• Ability to work effectively with many different personalities and cultures.
• Previous B2B SaaS and/or enterprise software experience. 

Salary range guidance for this position is: $63,000-$85,000 per year.

The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.