<gh-intro>
<text>

We are looking for a skilled Customer Support Operations Agent to join our fast-growing Support team.

Please note that this role is offered on a fixed-term contract, for a duration of 6 months.

</text>
</gh-intro>

<gh-about-us>
<title>About us</title>

<text>

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

</text>

</gh-about-us>

<gh-role-detail>

<title>About the role</title>

<text>

You’ll play a key role in delivering exceptional service, both online and in-person, across our ride-hailing division.

</text>
</gh-role-detail>

<gh-responsibilities>

<title>Main tasks and responsibilities:</title>

<point>Supporting Bolt’s customers and partners — online and in person — to help them get the most out of our services.</point>
<point>Resolving issues quickly and kindly, using Bolt’s best practices and your own sound judgment.</point>
<point>Communicating clearly and professionally across multiple channels — chat, email, voice, or face-to-face.</point>
<point>Helping improve how we work by sharing feedback and ideas with your team and cross-market peers.</point>
<point>Playing an active role in shaping a world-class customer experience across our verticals.</point>

</bulletpoints>
</gh-responsibilities>

<gh-requirements>

<title>About you:</title>

<point>You're confident handling both online and in-person support interactions.</point>
<point>You’re an excellent communicator, fluent in English (bonus if you speak other South African languages).</point>
<point>You bring strong attention to detail, stay calm when challenges arise, and adapt quickly to solve problems.</point>
<point>You’re able to follow structured processes while ensuring the experience remains personal and human.</point>

</bulletpoints>
<text>

Experience is great, but we also look for drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
</text>
</gh-requirements>

<gh-perks>

<point>Accelerate your professional growth with unique career opportunities.</point>
<point>Connect with colleagues at annual company events and smaller team gatherings.</point>
<point>Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.</point>

</bulletpoints>
<text>*Some perks may differ depending on your location and role.</text>
</gh-perks>

#LI-Hybrid

CS Operations Agent - Fixed-term contract