About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Lyra Health Malaysia are looking for a Clinical Operations Manager to lead the ASEAN call centre operations.
This will be a critical executive position, responsible for ensuring Lyra's clinical standards, network development, and service delivery are scalable, efficient, and aligned with our aggressive growth targets across the ASEAN region. This role is crucial for our ability to capture market share and deliver a best-in-class service experience.
The successful individual will be based in Selangor, Malaysia and be required to work in the office 4 days per week and work from home 1 day per week.