JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Position Overview
We seek a CMMS Subject Matter Expert with deep expertise in Corrigo to optimize our computerized maintenance management operations while coordinating client requests for property and facilities repairs and maintenance. This dual role combines technical system leadership with hands-on work order management, ensuring superior service delivery through both technology optimization and direct client interface. The position requires interfacing with clients, account teams, and service providers to deliver exceptional customer service while driving system efficiency across our portfolio.
Key Responsibilities
Corrigo System Management & Technical Leadership
Lead configuration, customization, and optimization of Corrigo CMMS platform to meet organizational requirements. Manage user access controls, workflow automation, and system integrations with other property management technologies. Serve as primary technical lead for Corrigo upgrades, migrations, and new site rollouts while overseeing data integrity, reporting functionality, and performance monitoring to ensure optimal system operation.
Work Order Management & Client Coordination
Manage client requests for property and facilities repairs and maintenance through the Corrigo system. Receive and coordinate maintenance repair calls including scheduling, follow-up, quote preparation, problem resolution, and post-service activities to ensure completion of repair service work orders and projects. Analyze caller needs and implement optimal response strategies to ensure superior customer satisfaction while maintaining detailed system documentation.
Process Optimization & Customer Service Excellence
Review and prioritize open work for follow-up based on age, status, and other factors while performing appropriate follow-up activities. Resolve and coordinate resolution of customer issues by problem-solving to discern between symptoms and root causes. Work under pressure with tight deadlines while conveying commitment to customer satisfaction and taking ownership for ultimate problem resolution. Determine when to escalate critical works or issues requiring additional assistance.
Data Management, Analytics & Reporting
Design and maintain reporting frameworks within Corrigo to track key performance indicators including work order completion rates, asset performance, and cost management metrics. Provide work order management support, program administration and reporting while ensuring data accuracy. Develop actionable insights to support strategic facilities management decisions and performance measurement tracking.
Stakeholder Collaboration & Training
Work with internal groups including Sourcing, Operations, and Category Management to communicate requirements and resolve challenges, issues, or new opportunities. Conduct user training sessions and provide ongoing support to facilities teams across multiple properties. Develop standardized operating procedures, best practices documentation, and training materials while assisting new team members.
Required Qualifications
Minimum 3 years hands-on experience with Corrigo CMMS including system administration and configuration. Proven track record managing CMMS implementations or major system upgrades in commercial real estate or facilities management environments.
Strong customer service orientation with excellent communication skills and ability to remain calm during emergency situations including fire or bomb threats. Experience with subcontractor management and negotiations, contract documentation, and information systems applications. Demonstrated ability to capture and document information in systems while maintaining client conversations and working effectively under pressure.
Strong understanding of maintenance workflows, asset management principles, and facilities operations processes. Experience with database management, reporting tools, and system integrations. Ability to train diverse user groups and collaborate effectively with technical and non-technical stakeholders while taking proactive initiative to find optimal solutions.
Preferred Qualifications
Experience with additional property management software platforms and building automation systems. Knowledge of preventive maintenance strategies, compliance requirements, and industry best practices for commercial real estate operations.
#FMjobs
Location:
On-site –Abilene, TXIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.