Corporate Product Service Manager

Corporate Product Service Manager

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

The HPE Services Offer Management & Delivery Readiness organization ensures global service delivery preparedness and capabilities for new products, services and solutions. We utilize the Services Lifecycle Processes (SLP) and tools to continually improve effectiveness, cost efficiency and alignment with business growth strategies and delivery models for all routes to market. Our primary goal is to define and implement a seamless service delivery experience for our customers in NSI projects, leveraging and collaborating with our internal teams and partner ecosystem. 

New Service Introduction (NSI) Product Service Managers (CPSM) are responsible for facilitating the service development and launch delivery readiness activities for new service offerings within Complete Care, Tech Care, Advisory and Professional Services, Lifecycle Services, and GreenLake portfolios utilizing the Service Lifecycle Process (SLP) for NSI.

Overall service readiness encompasses support training, technical documentation, spares readiness, case flows, and various other deliverables to ensure a high-quality support model is established.

How you will make your mark:

• Leads and oversees the support enablement of global NXI programs to ensure high-quality service and support delivery worldwide by the First Service Day (FSD)

• Leads and oversees the support enablement of global NXI programs to ensure high-quality service and support delivery worldwide by the First Service Day (FSD)

• Represents the Product Support Delivery Readiness Organization in the Product Lifecycle Management (PLM) process and actively participates in product. service and solutions core teams

• Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.

• Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth.

• Responsible for revenue and margin contribution for a set of (more than one) solutions or services.

• Utilizes in-depth understanding of customer business and complex requirements to develop business case, validate the solution, and demonstrate services added value.

• Utilizes technical and business skills to lead complex cross- functional activities that drive continuous growth of the services business.

About you:

• Typically 8+ years to establish proven track record in Service Business Management.

• Basic experience in one of the related disciplines of delivery, solution architecting or business planning prior to taking business management role.

• Medium to high knowledge of IT and services industry.

• In-depth knowledge of the company's organization and policies, services offerings, end to end processes, tools, and routes to market.

• Proven ability to lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames.

• Demonstrated skills in planning and financial analysis.

• Medium level of planning, project management and change management skills. Project and change management training and certification as appropriate.

• Good presentation skills. Ability to influence different functions, geographies, and the ability to build strong consensus. Impacts internal and external clients on WW basis.

• Understanding of HPE PLM and SLP Processes and Governance Models

• Provide Accurate and Timely NXI Data in Tools and Communications

• Drive Innovation and Efficiency Initiatives

• Familiar with the NSI SLP processes and tools

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative {+ 7 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#bulgaria

Job:

Services

Job Level:

Expert

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.