At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

Who we are

We drive sales of Mindbody software and ClassPass inventory, but that’s not all. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented.

About the right team member

We are seeking a dynamic and results-driven Corporate Account Manager to join ClassPass. In this role, you’ll be the primary contact for corporate clients, fostering long-term relationships through regular communication. Acting as a trusted advisor, you’ll drive client engagement, promote higher employee adoption of ClassPass, and identify upselling opportunities. Your focus will be on client retention and expanding partnerships, ensuring our solutions meet evolving needs while contributing to overall client satisfaction and company growth.

About the role

Build and maintain strong relationships with corporate clients, understanding their needs
and goals to ensure long-term partnerships.
Regularly engage with clients, prioritizing key accounts through quarterly check-ins to
reinforce value and identify upselling opportunities.
Leverage negotiation and persuasion skills to recommend additional services or features
that align with client objectives, driving growth within accounts.
Analyze engagement metrics to uncover trends, proactively addressing gaps with tailored
solutions to boost retention, enrollment and client satisfaction.
Deliver compelling presentations and organize promotional activities to increase
employee participation and highlight ClassPass benefits.
Provide exceptional customer support, resolving issues efficiently and ensuring a
seamless client experience.
Collaborate cross-functionally with our EMEA Launch Specialist for smooth client
onboarding and contribute to global account management projects as needed

Skills & experience

2+ Years experience in account management or a sales related role.
Knowledge of the fitness and employee benefits industry (a plus)
Strong communicator with excellent relationship-building skills.
Detail-oriented problem solver with the ability to manage multiple projects at once.
Proven ability to analyse data and apply insights to improve client outcomes.
Good experience with CRM systems like (Salesforce)
Demonstrate success in partnerships management with a track record of delivering high
performance.
Right to work in the United States

Pay transparency

It is Mindbody’s intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Mindbody’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $52000 to $69000. The total compensation package for this position will also include benefits and/or other applicable incentive compensation plans such as commission.

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at Playlist, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.