THE ROLE
A Coordinator handles operational efforts related to Aer Lingus Classic in Dublin, Ireland, focusing on operations and event support for assigned areas. This position will also support the collegiate business during non-peak times. The Coordinator supports product development, the go-live process, managing reservations, and handling multiple tasks/projects. In addition, the Coordinator must anticipate event needs, discern work priorities, and meet deadlines with minimal supervision.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Guest service support and issue resolution via phone and email.
Foster relationships with guests, hotels, transportation, other vendors, and services.
Create event builds in proprietary programs/systems.
Support the Sports Experiences team with preparing event materials throughout the planning and execution of events.
Support event logistics such as guest check-in, ID, badges, and other items for distribution.
Assist in fulfillment process to include ordering components and coordinating packages' delivery.
Assist in creating and distributing event-related communications to applicable recipients, including guests and vendors.
Work in conjunction with and communicate closely with other departments related to significant events.
Marketing – assist with website support by providing relevant content, preparing collateral materials, implementing innovative ideas, and ensuring the accuracy of information.
Compile and maintain event summary information, such as preparing historical sales and hotel reporting.
Support Accounting with billing, reconciliation, and collection process for event services.
Assist in process development by analyzing current processes and identifying and communicating opportunities to streamline procedures directly impacting productivity.
Cultivate a working knowledge of all events/services to provide customer support; assist Customer Service with incoming sales calls.
Execute all other duties assigned by the team or leadership.
Other Duties & Responsibilities
Provide website content to the Marketing team, generate new ideas, and ensure accuracy of information.
Update website via reservation system using HTML code.
Partner with Marketing to identify potential customers, initiate outbound calls, prepare and send email blasts, and implement other sales tactics.
Sell services to current and potential customers primarily through phone and email communications and identify opportunities to cross-sell other services.
Travel
Must be adaptable with work and travel schedule and be available to travel domestically and internationally for work, including extended work hours during nights, weekends, and holidays. The position has significant travel in August and December.
This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below represent the knowledge, skill, and/or ability required.
Preferred Education and/or Experience, Knowledge, Skills, and Abilities:
Minimum of 2+ years in the sports, travel, and/or hospitality industry
Exceptional interpersonal skills - a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills.
Possess a continual drive for self-development and discovering better means of accomplishing personal and professional goals.
Experience in collegiate sports and/or event operations.
Travel & Hospitality experience.
CORE VALUES
As the leading experiences company in the world, we strive to be the most innovative and passionate — the best of the best. We uphold these values in our quest for excellence:
Exceed all service expectations with our customers, partners, and each other.
Create value by enriching people's lives.
Do the right thing and bring others along with us — always.
Propel the power of diversity in thought, team, and experience.
Partner to generate win-win solutions.
Ignite and empower our team's entrepreneurial spirit.
Exude respect and gratitude — treat others as you would want to be treated.
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life, and disability insurance, paid time off, and 401k plan.
On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.