About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Open your soul to the heart of Mexico. With a prime location on the Pacific coast, Four Seasons Resort Punta Mita celebrates the rich culture of Mexico one epic sunset at a time. Reconnect with family and friends; our “mi-casa, su casa” attitude invites you to feel the true spirit of Mexican hospitality.Four Seasons Resort Punta Mita is looking for a Residential Services Coordinator.
About the role: Assist owners with Use Privileges, handle pre-arrival Concierge service and respond to inquiries in an efficient, courteous and professional manner to achieve maximum satisfaction while complying with all Four Seasons’ standars.
What you will do
* Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve guest complaints; assist guests in all inquiries in connection with resort services, in-house events, directions, local attractions, pre-arrival needs, etc.
* Work harmoniously and professionally with co-workers and supervisors.
* Book multiple types of reservations (IE: Owner, Rental, Exchange, etc.), accurately documenting owner / guest preferences and special requests, in accordance with established policies and procedures.
* Assist owners’ with Use privileges (IE: split-week, double usage, exchanges, etc.).
* Assist owners’ and arriving guests with Concierge related requests.
*Handle a multi-phone line system, answering calls in a professional manner in accordance with established policies.
What you bring
Education: High School education or equivalent experience
Experience: Three months to one full year of employment in a related position with Four Seasons or another organization.
Skills and Abilities:
Requires a working knowledge of the Reservations aspect of Four Seasons services, policies or operations and generally learned on-the-job.
Requires knowledge of the ability to operate computer equipment and the reservations system.
Ability to read and speak English in a clear manner.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals