Job Description Summary
A Convention Services Manager plans, coordinates, and executes events like meetings and conventions for clients. Their job involves acting as the main point of contact, managing logistics with various hotel departments, and resolving problems to ensure a smooth experience for attendees and clients.Job Description
Principle duties and responsibilities (Essential Functions) include:
Operational/Functional:
Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
Assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc.
Plan and attend Pre and Post convention meetings.
Manage function space and room block inventory as assigned and ensure that all BEO paperwork is completed in a timely and accurate manner.
Implement a daily, weekly, and monthly checklist for the catering department.
Build strong relationships with meeting planners and promote the hotel services and facilities. Work with sales staff to service and solicit new business.
Work closely with other hotel departments to coordinate functions and events and ensure that banquet/meeting room set up is done according to client’s needs, room blocks and special reservations needs are met, and that service during the meeting/event meets and exceeds expectations.
Complete post-conference reports of events for senior management and complete other reports as needed or requested.
Attend weekly resume meetings.
Assist the Director of Sales & Marketing/Director of Convention Services with budget and forecast and complete special projects and assignments as designated.
Financial Management:
Maintain client files and update information daily in accordance with established departmental policies and procedures.
Review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments.
Review final bill prior to presenting to client.
Assist in the preparation of the departmental budget and implementation of the hotel’s catering and conference strategy.
Leading with Passion:
Utilize and collaborate with resources across different departments and corporate office.
Lead by example and operate with integrity and respect.
Inspire your coworkers to embrace and demonstrate Sonesta’s core values and the guest service standards.
Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to prioritize and organize work assignments.
Extensive knowledge of hotel and hospitality industry.
Delphi and Opera PMS experience a plus.
Proficient with Microsoft Office Suite or related software.
Additional Job Information/Anticipated
Pay Range
Work Environment
Must be able work in a fast-paced environment.
Majority of work takes place indoors.
Physical Demands
The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.
The employee must occasionally lift and/or move objects of up to 25pounds.
The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.
Expected Hours of Work
Must be flexible to work variable days of the week to include weekends and holidays.
Must be flexible to work variable shifts (days, nights, overnights).
Ten to twelve hour shifts sometimes required.
Education and Experience
High school degree or equivalent required. College course work in related field preferred.
1-2 years sales or marketing related experience required.
Knowledge of hotel sales and/or catering preferred.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.