Contract Administrator-1

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. 

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

POSITION SUMMARY: (Provide a few sentences with the objective/purpose of the position, what success in the position looks like, and how it fits into the organization overall. This should not include a list of essential functions, but should be a summary of the role):

The Contract Administrator will provide administrative support to the Contract Administration team, with minimal supervision, for the American Cancer Society, Inc., American Cancer Society Cancer Action Network, and American Cancer Society Puerto Rico Division. Maintain the daily workflow of the Contract Administration team’s contract assignments, providing status updates and responding to inquiries in a timely and accurate manner. Build relationships across business units with internal and external customers and utilize strong communication and problem-solving skills to address and resolve customer problems creatively.

ESSENTIAL FUNCTIONS: (List the primary duties and responsibilities of the job. This should not be a task list or desk procedures, but the top 5 to 7 responsibilities of the job. List the duties in descending order of impact/time. Each function should begin with a verb such as Creates, Develops, Performs, etc. Add the percentage of time that will be spent on each function, totaling 100%.)

Utilizes Conga Contracts (iContract) to track contract negotiations, document agreement risks, and maintain organized contract profiles, ensuring transparency and data integrity.
(15%) Manages incoming contract-related inquiries and issues with minimal supervision, documenting responses and providing follow-up information as needed.
(15%) Facilitates cross-departmental communication by responding promptly to contract and insurance-related questions via multiple channels (Contracts Mailbox, Microsoft Teams, Service Desk Tickets, etc.).
(10%) Acts as a liaison between Business Leads, Legal Managers, and Legal Reviewers to support contract review and approval processes.
(10%) Updates and manages contract and company profile data based on legal reviewer feedback, ensuring accuracy and consistency in the contract database.
(10%) Creates and delivers reports to assist business leads and administrative teams in managing the contract lifecycle and tracking key metrics.
(10%) Reviews and approves contract requests and projects daily, ensuring alignment with organizational standards and timelines.
(10%) Maintains training documentation, including policies, procedures, and template language, to support ongoing education and process consistency.
(10%) Builds and maintains strong partnerships with internal and external business partners, contributing to a collaborative and efficient contract management environment.
(10%)

EXPERIENCE/QUALIFICATIONS: (List the minimum education and experience requirements to perform the essential functions of the position. Specify the degree type if necessary.)

• Minimum Degree Required: Associate Degree
• Preferred Degree: Associate Degree
• Certificate(s) or License(s):
• Years of experience:   4 years equivalent work experience
• Driver’s License Requirement(s) [Included only if driving is part of the job duties]: n/a
• Vaccine Requirement(s) [Included only if vaccinations are required for the role]: n/a

KNOWLEDGE, SKILLS, AND ABILITY: (List the MINIMUM knowledge, skills, and abilities required to perform the essential functions of the position):

• Proficient in legal terminology, contract processes, and Conga Contracts (iContract)
• Skilled in Microsoft Office (Excel, Word, PowerPoint) and DocuSign
• Strong understanding of business acumen, judgment, and risk mitigation
• Excellent written and verbal communication; professional and clear
• Critical thinker with advanced analytical and problem-solving abilities
• Highly organized, detail-oriented, and capable of maintaining confidentiality
• Effective time management; able to multitask and adapt quickly under pressure
• Strong customer service orientation and interpersonal skills
• Self-starter with initiative and ability to work independently or collaboratively
• Experienced in records maintenance and data integrity
• Able to build relationships across diverse, geographically dispersed teams
• Comfortable advising and interacting with all levels of management
• Positive, proactive attitude with a commitment to quality and teamwork
• Quick learner with the ability to master new systems and processes

TRAVEL REQUIREMENTS: (Provide travel expectations for this role)

• Occasional for in-person meetings

PHYSICAL REQUIREMENTS: (Describe the physical demands of the role i.e. frequency of sitting, standing, lifting, walking, bending, etc.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.