Contingency Quarters Guest Services Representative-Al Udeid

Contingency Quarters Guest Services Representative-Al Udeid

Department: Department of the Air Force

Location(s): Al Udeid Air Base, Qatar

Salary Range: $16.83 - $16.83 Per Hour

Job Summary: About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Contingency Quarters (379 AEW/EFSS) Al Udeid AB. This position is an unaccompanied position. Dependents or pets are not authorized to move to Qatar.

Major Duties:

• The Contingency Quarters activity consists of multiple operations that are local with facilities consisting of multiple desks that is afull-time operations. Maximizes efficient use of assigned rooms containing in excess of 15,000 bedspaces supporting a wide range ofpermanent party, deployed and transient personnel. Provides routine and on-demand rosters to leadership with details on assigned andvacant rooms to include other pertinent information as necessary to support operational decision making. Receives and confirmsreservations by telephone, email, or personal contact. Registers and assigns bedspaces to guest, makes and issues room keys, and mayescort guests to rooms as needed. Checks guests into and out of bedspaces. Confirm bedspace accountability by validating rooms.Ensures that only authorized patrons use of government quarters. Completes mass check-in and check-out upon arrival of deployers atother locations on the installation as required. Briefs arriving personnel regarding contingency quarters policies and procedures.Coordinates with representatives from other units to assign guests to bedspaces. Maintains current checkout list. Maintains aprofessional appearance and demeanor at all times. Ensures required information is received from guest or unit representative andentered into guest folio. Saves and/or prints backup reports from property management system to a secure data location. Records andnotifies appropriate person or organization of maintenance problems reported by guests. Ensure front desk area and lobby remainsclean. Process Night audit procedures nightly. Maintains the lost and found program. Ensures that customer service is the first priority.Performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12831730

Qualifications: Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 11/26/2025 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Be able to work independently and plan work in order to achieve maximum accomplishment of assigned duties. Have the ability to complete a variety of reports and track requirements and completions. Typing skills are required. Be able to communicate effectively in the English language; i.e., read, write, and speak. Be able to satisfactorily complete a National Agency Check with Inquiries (NACI / Tier I investigation. Have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience have been sufficiently demanding to demonstrate the ability to apply basic analytical methods and techniques to resolve problems and/or deviations from normal management procedures or program requirements. You will be evaluated on the basis of your level of competency in the following areas:

How to Apply: To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 11/26/2025 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy. It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

Application Deadline: 2025-11-26