Content Project Manager

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Cengage Work helps learners gain the skills they need to succeed in today’s job market. Through flexible, affordable online courses and career-focused training programs, Cengage Work supports individuals, institutions and employers in preparing for high-demand fields like allied health, cybersecurity, manufacturing, skilled trades and beauty education.

With partnerships across thousands of institutions and a leading position in career and technical education, the business expands access to non-degree credentials and delivers practical, job-ready outcomes for learners at every stage of their career journey. To date, Cengage Work has helped millions of learners gain employable skills, complete required trainings and pursue new career paths.
 

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.
 

What you'll do here:

Overall Description

The ed2go Content Project Managers (CPM) work closely with internal onshore and offshore ed2go team members and external vendor resources to manage all assigned projects, ensuring that each is properly resourced and delivered on time and on budget. This role is key to maintaining the continuity and quality of our production and overall course catalog. The CPM’s primary role is managing the workflows and resources for all project types, including improving and refining processes and procedures, data gathering, and key metric reporting on all projects in process. It is the responsibility of the CPM to consistently lead projects holistically and strategically, while also controlling the resources for each individual project. The CPM role provides mentorship, guidance, and continuous training to the GCPM offshore Operations team members. This role will work with the teams and projects associated with Course Quality and Advanced Career Training roadmaps.
 

Resource Management

Procure and manage key resources including personnel, budget, and schedule. Key responsibilities include:

• Align resources to a project within the approved profile
• Monitor resources and scope alignment, identifying when additional or different resources are needed to bring a project to successful completion
• Negotiate SME and vendor compensation based on project profile, required resources, and available budget
• Ensure that individual projects are properly resourced to achieve projected launch
   

Course Project Management

Works closely with Content Team, Product Managers, SMEs, vendors, and other ed2go team members to manage project workflow from inception through launch.

• Contract with external resources, including SMEs and vendors, as needed
• Facilitate project communication between team members
• Ensure team access to digital and print products and other materials as needed
• Act as a liaison with the Intellectual Property Team to obtain permissions for text, images, and videos as needed
• Act as a liaison with Creative Studios or other media providers, making the initial requests and working with the production team throughout projects, as needed
• Lead project lifecycle, ensuring projects are on time, on budget, and that all collaborators are working effectively.
• Prepare the project for kick-off, working with Product Manager (PM) to be sure all planning meetings are scheduled, and pre-project documents are ready for team review
• Create and run the production schedule and budget, including Milestone check-in meetings
• Monitor scheduled deliverables
• Ensure all collaborators are aware of potential project blockers and delays
• Work closely with Technical Review (TR) and Configuration for project launch
• Work directly with Cengage Legal to complete contracts for all projects, vendors, and other external resources
   

Operational Support - Processes, Workflows, Data and KPI

Responsible for implementing key process operations, including the documenting of all key processes and workflows; data updating, gathering, and integrity; and aggregating data into monthly, quarterly, and annual critical metric reporting.

• Assist in the authoring of workflows as new product and project types emerge
• Collaborate with key stakeholders to improve workflow processes, procedures, increase agility, and expand the overall capacity
• Act as an internal authority on Cengage-based systems including Data Warehouse, Alfresco, Teams, Slack, Smartsheet, Single Sign On (SSO), Catalyst, Jira, PLANit, Geyser, IPS etc.
• Provide data that support important metrics related to resource forecast and actual usage
• Suggest new metrics that align with evolving processes
• Align with current best practices for onshore/offshore blending to mitigate delays or reductions to critical production
   

Vendor Project Management

Responsible for assisting in the identification, vetting, onboarding, of design vendors hired to create new courses or revise courses currently in the ed2go catalog. CPMs are responsible for all project management tasks, as well as providing some learning design support to vendors to facilitate all stages of development and reduce the reliance on additional internal team capacity. Key Responsibilities are reflected in prior sections of this job description, as well as:

• Work with Cengage Strategic Sourcing to identify new vendor resources needed to fill gaps
• Review content delivered by the vendor, applying learning design thinking, style guides, and quality standards to delivered content
• Coach vendors on ed2go design and quality standards
• Answer learning design and multimedia design questions by reviewing project vision, strategy, or other like documents
• Route questions to a learning designer or multimedia designer, when needed
• Build robust relationships with current and new vendors in order to scale up the number and types of projects
• Create documents, workflows to support consistent vendor management
• Help internal team members to work effectively with vendors
   

Skills you will need here:

Minimum Qualifications

• 5+ years work experience in an educational or course production setting
• Minimum of 2 years’ experience managing small digital projects
• Demonstrated success managing multiple projects and requisite organizational skills
• Excellent verbal and written communication skills
• Experience or general knowledge of learning design related to adult education and self-directed online learning
• Keen attention to detail, skilled at time management, with excellent organizational agility
• Consultative, cooperative, solutions-oriented, and service-minded perspective
• Experience with vendor management
• Ability to embrace, assimilate, and implement new processes, procedures, and standards in an environment of continuous improvement and change
• Equal ability to collaborate and work effectively and efficiently with a team, as well as autonomously with little supervision
• Extensive experience working with MS Office Suite (particularly Word, Excel, Teams, PowerPoint, and SharePoint)
• Proficiency with technology, including productivity software, databases, project management tools, and cloud-based storage solutions
   

Preferred Qualifications

• Preferred: Bachelor's degree in a relevant field or equivalent professional experience and 2+ years work experience in an educational or course production setting
• Experience working with instructional/learning designers or in an educational setting
• A desire to become more proficient in learning/instructional design
• Smartsheet experience is highly desirable
• Experience or general knowledge in programming languages (including HTML, CSS, and JavaScript) preferred.
• 2+ years' experience managing learning design or technical projects
• Demonstrated success managing a large volume of projects simultaneously
• Flexibility and adaptability to thrive in a fast-paced and dynamic environment.
   

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
 

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com.
 

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$58,300.00 - $93,200.00 USD