Contact Center Supervisor

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

Bangkok

Job Summary

A call center supervisor manages a team of customer service representatives to ensure efficient and effective daily operations. Key responsibilities include monitoring calls, coaching staff, and handling escalated issues, while also setting performance targets, managing schedules, and reporting on team results.

Job Description

• Team management: Supervise daily operations, including scheduling, performance monitoring, and coaching customer service representatives.
• Performance tracking: Develop and track key metrics, such as call abandonment rates and customer satisfaction scores, and create reports on team performance.
• Customer issue resolution: Handle escalated customer calls and complaints that representatives cannot resolve.
• Training and development: Provide feedback, training, and guidance to help representatives improve their skills and meet performance goals.
• Operational improvement: Devise strategies and optimize procedures to improve efficiency and maintain a positive work environment. 

Recruiter

Pitchaporn Sukittipattanakul (พิชชาพร สุกิตติพัฒนากุล)