Responsible for interacting with utility customers or their agents, whether by telephone, in person, via e-mail, or eAssist, to resolve a variety of questions and concerns regarding electric, water, sewer, and sanitation services.
Pay Range: $16 - 18 (Depending on qualifications and experience)
Work Schedule: Onsite Monday - Friday, 8:00am - 5:00pm
Resolve utility billing inquiries for electric, water, sewer, and sanitation services.
Process service connections, disconnections, and transfers.
Assist customers regarding late payments and service restorations due to non-payment.
Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed.
Provide information about various utility programs and services.
Other duties as assigned.
High School Diploma or GED.
2 years of related customer service or call center experience, or an equivalent combination of education and experience sufficient to successfully perform the job.
Work is performed in a call center or walk-up customer service environment; occasional exposure to noise and other environmental conditions or hazards.