Consultant Relationship Manager

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

The Consultant Relationship Manager plays a pivotal role in driving Northern Trust’s strategic growth by developing and managing relationships with consultants and Centres of Influence (CoIs) across EMEA.

This position is responsible for ensuring consultants are well-informed about Northern Trust’s strategy, credentials, and differentiated market propositions, and for fostering partnerships that support both Northern Trust’s and clients’ strategic goals.

Key Responsibilities include:

• Relationship Development: Build and manage a portfolio of consultant and CoI relationships influential to the growth of Northern Trust’s asset servicing business.
• Strategic Alignment: Educate consultants on Northern Trust’s strategy and market propositions; partner with them to align on mutual strategic goals.
• Collaboration: Work closely with Product, Strategy, EMEA Business Development, and Relationship Managers to optimize new business opportunities, including managing consultant-led RFPs and due diligence questionnaires.
• Campaign Planning: Deliver an annual consultant/CoI engagement plan through targeted campaigns, meetings, events, newsletters, and ad-hoc communications.
• Internal Coordination: Collaborate with internal stakeholders to ensure consistent and relevant messaging and activities.
• Market Intelligence: Capture and communicate consultant intelligence and feedback, disseminating insights to the business.
• Client Service: Act as the first point of contact for consultant enquiries, maintaining high satisfaction levels.
• Event Support: Support and deliver high-quality events and forums for the consulting sector.
• Reporting: Track and report on consultant relationships, engagement history, sales opportunities, and success rates; contribute to internal engagement snapshots and newsletters.
• Thought Leadership: Recommend product/service enhancements and suggest thought leadership pieces based on consultant feedback.
• Industry Engagement: Exchange viewpoints with consultants on industry trends and share subject matter expertise.

The ideal candidate should have a fair amount of the following skills & experience:

• Strong relationship-building skills and the ability to engage senior influencers strategically.
• Excellent communication and presentation skills, both verbal and written.
• Commercial acumen and negotiation skills, with a sound understanding of Northern Trust’s role in the financial services ecosystem.
• Industry knowledge, especially in asset servicing, and strong networking ability within the consultant community. 
• Outstanding ability to network, establish, develop, and maintain trust-based relationships with key stakeholders while maintaining high ethical standards.
• Self-starter with strong time management, able to work both collaboratively and independently.
• High integrity and commitment to treating customers fairly.
• Creative thinker with a commercial mindset and a passion for winning business.
• Leadership presence, able to instil confidence and partner effectively with stakeholders.
• Ability to talk to pertinent industry themes and align to Northern Trust’s capabilities.
• Proven experience in a Consultancy Role, or Change Management Role.
• Prior experience working in an Optimisation of Asset managers target operating model.
• Proven track record of managing external relationships, ideally in a sales channel context.
• Experience with institutional clients, including asset managers and asset owners.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.