About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Nestled in Koh Samui's breathtaking coastline, Four Seasons Resort Koh Samui is an oasis of elegance and serenity amidst the azure waters of the Gulf of Thailand. Spanning 42 acres of lush landscapes with tranquil lagoons and cascading waterfalls, the resort exudes a sense of profound connection to the island's maritime charm. The resort boasts 70 sumptuously designed Villas and Residences that encapsulate the essence of traditional Thai elegance. Drawing inspiration from the time-honored Southern Thai architecture, the accommodations seamlessly blend intricate local craftsmanship with contemporary comforts. Each abode offers unparalleled views of the expansive sea and the surrounding coconut groves, ensuring guests are immersed in nature's embrace. Four Seasons Resort Koh Samui, where the essence of Thai luxury meets the whispers of the ocean, promises an experience that is both timeless and enchanting.
Concierge
About the Role:
The Concierge is an essential member of the Guest Services Team, dedicated to enhancing the convenience and comfort of our guests and ensuring they are well cared for from the moment they arrive.
Our concierge team thoughtfully assesses guest needs and requests, offering personalized recommendations and considerate touches to curate and elevate the guest experience at the resort.
This position reports to the Concierge Manager.
What You Will Do:
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Be fully knowledgeable of all resort facilities, operational hours, key contact personnel, activity schedules, and the island’s offerings, including restaurants, sightseeing opportunities, markets, sports, and special events. Also, be familiar with fire, safety, and emergency procedures.
- Respond to all guest requests accurately and promptly, providing personalized recommendations based on insightful local knowledge and resort practices.
- Arrange reservations for dining, activities, entertainment, transportation, and other services, demonstrating exceptional organizational skills.
- Collaborate with other departments, especially the Guest Experience Team, Airport Representatives, and Food & Beverage, to ensure seamless communication and deliver exceptional service throughout the guest journey.
- Ensure that desk collateral, website content, shopping cart information, and details for restaurants, activities, attractions, maps, and other relevant materials are up-to-date and accurate.
- Process parcels, packages, courier services, messages, and mail accurately and promptly.
- Handle multiple tasks, including reception, cashier, concierge, and operator duties. Assist the team and buggy driver during busy times.
- Utilize a variety of internal software programs to accurately input special arrangements and ensure proper billing and reporting.
What You Bring:
- Existing work authorization to work in Thailand
- Proven experience in a similar role within a luxury hotel or resort
- Excellent communication, problem-solving, guest service skills, and strong team-oriented attitude
- Outstanding personal presentation and interpersonal skills
- Proficiency in hotel management software and systems
- Warmth, care, and genuine enthusiasm when interacting with guests and internal colleagues
- Commitment to upholding Four Seasons service and culture standards
- Ability to handle multiple tasks and remain calm under pressure
- Ability to work effectively in an unsupervised environment
What We Offer:
- Competitive salary, wages, and comprehensive benefits package
- Excellent training and development opportunities
- Complimentary accommodation at other Four Seasons Hotels and Resorts
- Complimentary laundry service for employee uniforms
- Complimentary employee meals
Schedule & Hours:
- This is a full-time position
- Working hours primarily during mornings and afternoons, including weekdays and weekends