We are looking for a detail-oriented and technically proficient Siebel Developer to support and enhance the Compass platform. This role involves working across multiple integrated systems, resolving user and system issues, and leading deployments. The ideal candidate will have strong experience in Siebel development, integration troubleshooting, and user support.
Key Responsibilities:
Service Management:
Handle ServiceNow tickets including incidents, service requests, catalog requests, and enhancements.
Provide timely resolution and updates to stakeholders.
Integration Support:
Troubleshoot and resolve integration issues with Oracle Fusion, ADMIN, Salesforce, and other platforms.
Functional Troubleshooting:
Address issues related to approvals (DOA), booking, and reporting.
Modify and update contracts and reports as needed.
Product Configuration:
Update profile codes and manage product/service configurations.
User Support & Testing:
Provide end-user support across environments.
Conduct testing and validation of changes and enhancements.
Release Management:
Lead and coordinate production deployments and new releases.
Ticket Management:
Manage a high volume of tickets, with 50–60% falling under the above categories.
Qualifications:
Bachelor’s degree in Computer Science, Information Systems, or related field.
7+ years of experience in Siebel development and enterprise application support.
Strong understanding of Siebel architecture and integration frameworks.
Experience with ServiceNow, Oracle Fusion, Salesforce, and related technologies.
Excellent troubleshooting, communication, and organizational skills.
Must be a US citizen located in the United States
Preferred Skills:
Experience with contract and product configuration in Siebel.
Familiarity with deployment processes and release coordination.
Ability to work independently and collaboratively in a fast-paced environment.
HIRING SALARY RANGE: $110,000 - 135,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.