Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
As our Commercialization Manager your goal is to bring products/services to market, ensuring cross-functional alignment and market readiness. Key components include but are not limited to: Commercial Modeling, Operational Readiness, GTM Standards, Strategic Product Launch, Customer Adoption, Post launch monitoring and optimization.
Commercialization Discipline
Build, publish, and manage global commercialization playbooks for prioritized strategic initiatives.
Work with key leaders and stakeholders to establish an appropriate operating and engagement model with each key initiative.
Work with Product and other cross functional teams to ensure the long-term competitiveness of our products and to grow revenue by delivering more value to our customers.
Engage senior leaders in Global Payments as advocates for the commercialization team and its value.
Publish an overall product commercialization strategy for assigned product pillars that supports our product and business goals.
Meet expected KPIs and measures of success for the commercialization initiatives
Manage key governance forums and leaders we are accountable to report to and publish appropriate reporting materials for commercialization initiatives.
Work with key stakeholders across the business to follow operating models that are fundamental to the success of the Commercialization initiatives.
PDLC/Products Ops
BDSG / BTS PMO process
Business Change / Project Mgt
Product Growth
Build commercial strategies in line with product strategy for designated product pillar - Embedded/Integrated, Payments and POS & Software, covering both new and existing products.
Build revenue baseline and focus on driving revenue growth through effective product commercialization and sales strategies. (utilising playbook)
Ensure the product meets customer needs and is well-positioned in the market.
High interaction with market research, customer insights, and competitive analysis teams
Operational Readiness & GTM Excellence
Utilize commercialization standards for launching products globally across key commercialization areas including sales training, customer support and pricing.
From an operational readiness perspective, ensure products that are launched are fully supported to ensure optimal customer experience from launch
From a GTM perspective, implement a rigorous product launch program with defined launch phase and KPIs for ongoing tracking of product success. Ensure all go-to-market strategies are designed to win market share, grow revenue and drive customer satisfaction. This role requires being able to develop and articulate a compelling approach that will ensure ideal positioning, consistency, and profitability of Global Payments’ Products.
COMPETENCIES (KNOWLEDGE / SKILLS or ABILITIES / BEHAVIOR)
Proven strong leadership skills with exceptional communication at all levels.
Forward looking with a holistic approach
Deep understanding of our products, markets and value propositions
Ability to motivate influence others and move toward a common vision or goal
Flexible and adaptable; able to work in ambiguous situations
Resilient and tenacious with a propensity to persevere
Team player and able to work collaboratively with and through others
Acute business acumen and understanding of organizational issues and challenges
Experience with large-scale organizational change efforts and ability to complete analysis that drive business decisions.
Up to date knowledge and experience of program and change management principles, methodologies and tools
QUALIFICATIONS
Bachelor’s degree from college or university
MBA preferred but not required
10+ years of experience in a similar role with strong knowledge of the payments industry and/or a strong technical background.
10+ years of experience working with business stakeholders within a cross-functional matrix environment.
Ability to engage and influence senior leaders and stakeholders in large, complex, matrix organisations, and deliver results through internal and external virtual teams.
Excellent verbal and written communication and presentation skills - A role model for continuous improvement.
Ability to work independently within a complex and often ambiguous environment, provide fact-based recommendations to stakeholders and to juggle multiple initiatives at once
At Global Payments our vision is to be “Champions of Inclusion.” We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. We aspire to ensure fair treatment, access, opportunity and advancement for all team members. We believe all team members should be able to bring their true, authentic selves to the workplace and feel accepted, engaged and understood.
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/
Applicants MUST be authorized to work in the U.S. We are unable to sponsor or take over Sponsorship of an Employment and/or Student Visa at this time or any time in the near future for sponsorship.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.