SDR Manager, East

Cresta

Country: United States of America

Location: New York

Time Type: Full Time

Posted On: December 14, 2024

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.
 
We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.
 
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

As Cresta’s newest Sales Development Manager, your focus is on building, coaching, and inspiring a world-class team of 6+ SDRs tasked to creatively prospect into key accounts. 
You will strategically implement repeatable processes, evolve the SDR playbook, and take full ownership of pipeline targets while cultivating a team culture of creativity, growth, and accountability. 
 
You’ll form deep partnerships with Marketing, Sales, and RevOps to accelerate growth across inbound and outbound channels, taking the SDR program to new heights.

Responsibilities: 

  • Hire, onboard, and develop exceptional SDR talent 
  • Build & iterate on a data-driven Outbound & Inbound strategy
  • Foster a winning culture of high accountability and performance
  • Motivate the team through lucrative incentives and contests
  • Uplevel SDRs and help them grow into our future AEs and managers
  • Report on SDR KPIs to ensure that KPIs and SLAs are hit daily
  • Partner cross-functionally with Marketing, Revenue Operations, and Sales on key initiatives

Qualifications We Value:

  • 2+ years of sales / SDR leadership experience in a high-growth technology company
  • Located in the San Francisco Bay Area and willing to commute to the office 3x per week (Monday, Wednesday, Friday)
  • Deep understanding of modern SDR processes and tools such as Outreach, Gong, LinkedIn Sales Nav, 6sense, and Zoominfo
  • Experience executing an outbound multichannel strategy
  • Consistent track record of exceeding quota while both leading a team and as an individual contributor
  • Strong analytical experience with experience managing pipeline goals and forecasting

Perks & Benefits: 

  • We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
  • Flexible vacation time to promote a healthy work-life blend
  • Paid parental leave to support you and your family
  • Monthly Gym & Phone allowance
  • Work from home office stipend to help you succeed in a remote environment
  • Lunches and dinners included for in-office employees via Grubhub

Compensation: 

Compensation for this position includes a base salary, commission, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.com.