Senior Technical Support Analyst
Artera
Country: United States of America
Location: Philadelphia, Pennsylvania
Time Type: Full Time
Posted On: December 14, 2024
ABOUT ARTERA
Our Mission: Make healthcare #1 in customer service.
What We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable.
Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually.
Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023); Deloitte Technology Fast 500 (2021, 2022, 2023); Built In Best Companies to Work For (2021, 2022, 2023, 2024). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.
Are you a natural problem-solver with a passion for technology? Do you excel at delivering exceptional technical support? Join Artera’s Client Services Team as a Senior Technical Support Analyst and become a critical part of supporting our government clients, including the VA, DoD, and IHS.
In this role, you will troubleshoot and resolve complex application issues, perform software upgrades, and collaborate directly with customers to ensure their needs are not just met but exceeded. Your work will directly impact patient care, including prescription refills, appointment scheduling, and critical notifications, making this more than just a job—it’s an opportunity to contribute to meaningful outcomes for veterans and patients.
This position is based in our Philadelphia office and requires a presence on-site five days a week to ensure reliable support for our team and to foster a cohesive employee experience