Owner Onboarding Manager
Wynd
Country: United States of America
Location: Windsor Sales
Time Type: Full time
Posted On: November 19, 2024
We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Summary
Owner Onboarding Manager is responsible for leading the sales site OO Team that may consist of OO Lead and/or OO Officers. The OOM provides leadership and document presentation training, performance reviews and development for the OO Team. The OOM also partners with site leader and sales team to identify training opportunities for compliance and retention practices through direct observation, reporting and owner contact. Communicates with the OO Program Manager regarding potential escalations, process improvement, individual team member development and training opportunities. Works with OO Team and site leadership to ensure performance and compliance through the sales document process, customer service and training. Also, completes Sales Document presentations as needed to support the business.
Essential Job Functions
Responsibilities include, but are not limited to:
1. Responsibility #1
a. Hire, train and manage staff and supervisors to reflect the Travel + Leisure culture of Count on Me! service. Responsible for coaching, motivating and developing team to achieve departmental goals within approved budget (30 % time)
2. Responsibility #2
a. Monitor staff work and track performance to maximize team effectiveness, development, and productivity. Take appropriate corrective disciplinary action as necessary. Oversee performance review process and Payroll for the department (25% time)
3. Responsibility #3
a. Develops and implements operational plans of action to maximize team effectiveness, productivity, retention and compliant sales and document presentations (15 % time)
4. Responsibility #4
a. Provide post-sale customer service for sales retention and compliance. Reward to incorporate "sales experience." (10 % time)
5. Performs other duties as needed (5% time)
Travel Requirements
Less than 15% for Corporate and/or BU meetings
Minimum Requirements and Qualifications
State the specific levels of the following that are needed to perform the minimum duties of the position.
(e.g. college degree, 3-5 years public accounting experience, CPA)
a) Education
Bachelor Degree or equivalent combination of education and directly related experience
b) Training requirements
WVO Product Knowledge, My Learning courses, Sales Training relative to Quality Assurance
Real estate training and or licensing where required by state
c) Knowledge and skills
Ability to prioritize and organize tasks required to manage team
Ability to influence
Demonstrated success within a leadership role and managing others
Excellent verbal and written communication and interpersonal skills
Ability to manage concurrent assignments in an effective and efficient manner
Strong conflict management skills.
Expert Contract Standards Expertise preferred
WVO product knowledge expertise preferred
d) Technical Skills
Basic computer skills, including Microsoft Word and Excel
e) Job experience
3 years customer service experience required
1-2 years of leadership experience
1+ year training experience
1+ years sales experience preferred
1-2 years timeshare and/or real estate experience preferred
2+ years WVO Sales experience preferred
Unless there is a legal requirement, experience will be accepted for the education requirement.
Complexity
Describe the following:
a) Level of decision making authority
a. Partners with OO Program Manager, Site Management, OO Team and sales teams to analyze retention results, identify areas of opportunity, and formulate action plans for improvement.
b. Works within guidelines established by Program Manager and Director
b) Level of autonomy
A high level of autonomy to complete job tasks to achieve retention and compliance goals with minimal supervision
c) The impact of his/her decision on the organization
Retention achievement adds revenue. Owner Onboarding provides a vehicle of focus to attain this objective. 10% retention on $1,000,000 in sales = $100,000 saved revenue
d) Supervisory responsibility:
Directly supervises assigned OO Leads and Officers.
e) Scope/Financial Responsibility
Increase overall site retention and decrease overall sales compliance issues that can lead to reversal of money or missed budgets for selling location
Directly impact the results of the sales location through best practices for retention
Directly impact the results of the site OO Team for retention and compliance
Driving improvements to the following business metrics:
o Rescission Rates
o Sales Compliance
o Net Sales (NOI)
Organizational Relationships
OO Manager is a direct report to OO Program Manager and Director.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.• Medical• Dental• Vision• Flexible spending accounts• Life and accident coverage• Disability• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)• Wish day paid time to volunteer at an approved organization of your choice• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)• Legal and identity theft plan• Voluntary income protection benefits• Wellness program (subject to provider availability)• Employee Assistance ProgramCompensation
Generally starting at $70,000 - $70,000 per year plus commissions and bonuses. The actual salary rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.