Giants Enterprises is a dynamic team dedicated to curating and developing ventures that seamlessly complement the iconic San Francisco Giants franchise. As a separate company, the mission of Giants Enterprises is simple yet ambitious: to deliver larger-than-life experiences that resonate within Oracle Park and extend far beyond its borders. Situated at the intersection of sports, entertainment, meetings, events, tourism, and hospitality, Giants Enterprises brings together a rare combination of unparalleled people and extraordinary places. We are not just in the business of creating events; we are crafting unforgettable moments that leave a lasting imprint on both locals and visitors from every corner of the globe.

Diversity of Experiences: From sporting spectacles to cutting-edge entertainment, meaningful meetings, and world-class hospitality, we offer an expansive range of experiences that captivate and inspire.

 

Global Appeal: Giants Enterprises goes beyond borders, attracting a diverse audience and making a mark on the international stage.

Innovation Hub: We are more than event planners; we are architects of innovation, continuously pushing boundaries to redefine what is possible.

Why It Matters: Our commitment to delivering exceptional experiences extends beyond entertainment; it's about forging connections, creating memories, and leaving a legacy. We believe that every event has the potential to be a giant opportunity for community engagement, cultural enrichment, and economic growth.

To explore partnership opportunities, collaborations, or to learn more about Giants Enterprises, please check us out here: 

 

We are seeking a highly motivated and accomplished Sr. Director, Events & Client Services to lead our dynamic team in delivering world-class hospitality experiences at Oracle Park. Reporting directly to the President of Giants Enterprises, this role will be instrumental in developing our client services team, cultivating a service-oriented hospitality culture, and driving excellence in event operations. The ideal candidate will bring a unique combination of strategic insight, operational expertise, and financial acumen, with a proven ability to analyze budgets, allocate resources efficiently, and drive revenue growth. With a strong people leadership pedigree, this individual will inspire, mentor, and guide teams, ensuring both employee success and exceptional client outcomes.

The Sr. Director, Events & Client Services will shape event strategy, set a clear vision, and lead the charge in building a cohesive team. They will manage budgets, forge internal and external partnerships, and oversee every stage of the event process, ensuring flawless execution and an unparalleled guest experience. This position is critical in fostering strong relationships with stakeholders while upholding the high standards that define our organization.

·           Develop and lead a team of exceptional client services managers, providing guidance, mentorship, education, inspiration and support to ensure the successful planning and execution of a wide range of events. 

·           Lead a cross-functional team in the integrated execution of full venue events (concerts, motor sports, etc.)

·           Collaborate with VP of Event Services and Director of Experience Development (among others) to ensure our events are creative, effective, and efficiently executed in a fiscally responsible manner. 

·           Oversee the financial analysis and budget management for events and the overall portfolio, ensuring adherence to financial target and identifying opportunities for cost optimization and revenue generation. 

·           Collaborate with President and VP of Sales & Marketing for Giants Enterprises, influencing the future growth and evolution of the Giants Enterprises business model. 

·           Acquire a strong sense for who key clients, partners and industry associates are in order to ensure all interactions are realized at the appropriate level.

·           Develop and implement staffing strategies, including industry-specific recruitment, training, and performance evaluation, to ensure the team is equipped to deliver high-quality events and client service. 

·           In collaboration with other event-focused leaders, support our broader organizational strategy and create service and operational excellence by:

        Identifying areas to create and implement process improvement across the operations of our owned and operated venue

        Embedding a service-oriented approach throughout our organization

        Operationalizing and improving internal processes to create efficiencies

·           Cultivate strong relationships with external partners and industry peers, staying up to date on industry trends and best practices.

·           Understand, analyze, share and optimize information and insights regarding event margins and associated sales strategies. 

·           Proven experience in client services and event production, with a track record of successfully leading teams

·           Strong financial acumen, capable of budget creation, analysis, and optimization for individual events, operating requirements and department initiatives. 

·           The ability to communicate with respect and diplomacy across all levels of business is essential to this position.

·           Exceptional leadership skills, with the ability to listen, inspire, build consensus and develop a diverse team of event producers, across all levels of the organization.

·           Proficient in project management methodologies, capable of managing multiple projects simultaneously. 

·           Strategic thinker with the ability to align event strategies with overarching organizational objectives. 

·           Proven process-builder who can conceive, implement, and gain adoption for new processes and structure

·           Flexible and reliable team player both within the department and within the organization as a whole

·           Candidate demonstrates integrity, collaboration, a no-limits mindset, objectivity, and consistent results using global best practices

·           Self-starter who is extremely detailed-oriented and works well under pressure and has the adaptability to thrive in a fast-paced, dynamic environment. 

 We’re Excited About You Because…

·           You are an authentic, inspiring and positive team member.

·           You have a bias towards action and have an inner drive and commitment to excel in the pursuit of business goals.

·           You dare to take on ambitious goals, align on mutual accountability across teams, and make things happen.