The Technical Support Representative provides technical assistance and answers to users questions, assisting users by troubleshooting problems with computer hardware or software.

Responsibilities:

• Identifies, investigates, and resolves users' problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Answer how-to questions as well as resolve technical issues, errors etc.
• Assist clients with optimizing the use of the software.

Qualifications:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.
• Bachelor's degree in computer science or related field preferred.
• At least six months of experience in customer technical support highly preferred.

Benefits:

• Permanent Contract
• Growth Opportunities
• Flexible schedules
• Transportation benefits
• Meal subsidy
• Private Medical, Dental and Life Insurance
• Paid Training
• Perks and discounts in various stores, universities and restaurants  
• 2 days off