Role -Consultant - Customer Success Queue.
Experience- 1 - 5 Years.
Location- Bangalore.

About MarketStar
In everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and for being named a top employer. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!

Role and Responsibilities:

• Manage large amounts of incoming/outgoing calls, email, and chat queries.

• Develop an amicable customer relationship/experience.

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Provide accurate, valid, and complete information by using the right methods/tools.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution.

• Keep records of customer interactions, process customer accounts, and file documents.

• Follow communication procedures, guidelines, and policies.

• Take the extra mile to engage with existing & prospective customers.

• Meet or exceed targets for all assigned products/projects.

Skills and Competencies:

• Proven customer support experience, preferably in the advertising/digital marketing domain.

• Track record of over-achieving chat/calls handling quota.

• Strong command over written language.

• Strong email/written communication skills & verbal communication.

• Familiarity with CRM(SFDC) systems and practices.

• Customer orientation and ability to adapt/respond to different types of characters.

• Excellent typing skills 45 w.p.m & multitasking.

• Good Communication Skills.

• Chat and Phone support experience.

• Basic Digital Marketing Knowledge.

What’s in it for you?
Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility.
 

We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the world’s leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

If You're up for this position, hit the Apply Now Button!