Make your next move an expert one.

At Colliers it’s not our success that sets us apart, it’s how we achieve it. Our people are passionate, take ownership and always do what’s right for our clients, people and communities.

Why Colliers?

Our enterprising environment needs your expertise to facilitate Colliers’ continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

The Equipment Support Representative is responsible for being a part of a solid and innovative team that supports the vision, mission, and goals of our client by providing information on a broad range of products and services to customers via inbound and outbound telephone contact, e-mail, and customer designed communication software. This position also assists customers with both operational, equipment, and service-related inquiries.

Candidate must be located in Southern California.

SPECIFIC FUNCTIONS AND RESPONSIBILITIES:
› Assist customers with problem resolution on a variety of products and warranty related services, as well as identifying and helping to correct customer account problems.
› Process orders and provides product and service information to customers over the phone, e-mail, or through customer designed software.
› Contribute to department goals by handling appropriate call volumes and assisting the department in meeting overall goals and budgets.
› Achieve acceptable call observation results.
› Assist the department by completing projects and reports related to the department.
› Attend and lead meetings in their respective region for their customers a few times per year.
› Interact with multiple teams to help achieve corporate objectives.
› Provide back-up for other staff as necessary.
› Perform other related duties as required and assigned.
› Ability to train and mentor new team members.
› Help resolve operational problems and work to identify process improvements.
› Lead by example and follow all policies, procedures, and processes.
› Assist with both team improvement and manufacturer equipment training.
› Assist with keeping daily informational documents up to date.
› Assist our ESRs and Equipment Coordinators with basic problem resolution.
› Ability to lead and complete special projects.

SKILLS, EDUCATION, AND EXPERIENCE:
› College degree is preferred or combination of work experience and certification, high school diploma, or equivalent.
› 3+ years’ experience in a project-based work environment and/or customer service field.
› Possess outstanding written, verbal, organizational, time management, and problem-solving skills.
› Ability to multi-task and pay attention to multiple details and directives at a time.
› Ability to work independently as well as thrive in a team-oriented environment.
› Ability to maintain, develop, and facilitate relationships with customers.
› Must be motivated to attain maximum productivity in a positive working environment.
› Must be able to complete work with accuracy and efficiency.
› Must be able to work with little supervision and train new hires on processes.
› Ability to travel.
› Phone customer service experience.
› Proficiency in Microsoft Office Programs.

Salary Range $60,000-90,000 annually based on experience.

Make your next move an expert one and join us as we lead the industry into the future.

Direct applicants only please, no agencies.

Colliers provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact