Cloud Infrastructure Operations Senior Engineer

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. 

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Accountabilities/Responsibilities

The Role: We are looking to expand our team through M&G Global Services to continue to provide the highest levels of service to our end users. The Platform Operations team works to high standards within our growing business by managing critical platforms, running our Azure estate and supporting our engineering teams drive business value in technology.

The team support our UK business with extended support for Asia Pacific regions. This means working flexible hours to meet our business needs. Currently split across three geographies and supported by a technology partner we stand by having a one team feel and regularly collaborate and work together to meet the common goals. The Platform Operations team is the centre of all things cloud. The team will keep our cloud infrastructure and platforms running, maintained and be empowered to improve, automate and drive the future of this estate.

No two days are the same for our engineers in this evolving area, they will be supported closely by our engineers who provide L2 and L3 support, utilising their expertise to solve complex issues across a variety of technologies. Our L3 engineers are skilled in everything from containers to API management, Azure to OCI (Oracle Cloud Infrastructure) and our platform operations engineers will have opportunity work closely with them to learn a broad range of technologies.

Knowledge, Skills, Experience & Educational Qualification

We always support colleagues to develop their skills but to be successful in this role the following will be required:

• Minimum of 5+ years of experience in Linux administration environment and working in the IT industry
• You will have in-depth experience as a hands-on IT Engineer, with strong knowledge on different cloud technologies and platforms, experience with Azure is essential.
• You will understand cloud governance, best practices, and policies within Azure.
• You must have a problem-solving mindset and the ability to troubleshoot unknown technical issues.
• Previous experience working in a support team is highly desirable.
• Proven experience in identifying inefficiencies and implementing automated solutions to overcome these.
• As a senior engineer you will be expected to help build out our presence in M&G Global Services and as such experience of building / mentoring and guiding teams and individuals is essential
• Proven experience in building relationships with team members and other colleagues across a business
• An understanding of inventory management and software assurance, alongside CMDB and /or other asset management tooling
• Experience dealing, co-ordinating and responding to major incidents
• Familiarity with Agile and DevOps methodologies and technologies – Git, Azure DevOps (or equivalent) and CI / CD Pipelines
• Relevant cloud and/or technology discipline certification especially – AZ-104
• Scripting in your relevant discipline and/or within Cloud Automation
• An understanding of Patching in a Cloud / IAAS estate

As a Linux expert we expect the following:

• Supporting and monitoring Linux servers.
• Building an elastic cloud-based infrastructure.
• Strong knowledge of Linux, RHEL, Cloud, Virtualization
• Improving overall site performance.
• Experience in troubleshooting and resolving OS, software, network, and security problems.
• Experience supporting, designing, and leading integrations and migrations of on-premises / cloud solutions
• Experience with disaster recovery / backup & restore processes
• Utilization of automation & configuration tooling such as Ansible 
• Ability to share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.

Experience with the below is preferable:

• Certifications in relevant IT domains
• Managing access, governance and Security Configuration Baselines in a Linux environment.
• Managing privileged access on a Linux Domain
• An understanding of structured data, file shares
• An understanding of unstructured data
• Experience with Centrify joined Linux Machines

Applicants must be fluent in both verbal and written English to communicate with our business users and stakeholders.

You need to be this kind of person

• Passionate about providing unparalleled levels of service and automation to the cloud products that enable our business
• Able to work and learn quickly in a fast pace, fun and dynamic environment
• Care about doing a great job and exceeding expectations with the quality of what you do
• Curious to learn and develop your own technical skills
• Able to both collaborate and move as a team but also be self-motivated and deliver results independently when required.
• Able to take ownership of issues, tasks and solutions managing them from inception to conclusion. Whilst working within the audit and governance frameworks.
• Ability to challenge and speak up in discussions with colleagues of all levels

Educational Qualification:

• Graduate/Masters in any discipline
• Min 5+ years of Linux experience
• Cloud certifications would be an added advantage

M&G Behaviours relevant to all roles:

Tell it like it is: Respectfully speaking up to create better ways forward – both direct and empathetic

Own it now: Putting your name on things with confidence to drive progress and results quickly

Move it forward together: Forming cross functional teams to seize the right opportunities and solve real problems

.........................................…………With CARE and INTEGRITY………………………………………………………...

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.