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Alcon

Clinical Support and Product Development Specialist (m/w/d)

Teltow, Germany Full time

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

WaveLight GmbH is a global leader in developing and producing innovative laser systems for use in eye surgery, as well as surgical planning and image guidance for cataract surgeries. Since 2009, WaveLight has been a wholly-owned subsidiary of Alcon, enabling gentle and highly precise correction of vision impairment.

 As a Clinical Support and Product Development Specialist (m/w/d) supporting the R&D Clinical Team, you will be entrusted to work at our location in Teltow near Berlin.

In this role, a typical day will include:

  • Work collaboratively with software and hardware development teams to define new product requirements and specifications

  • Manage and execute product evaluations with surgeons and clinic staff

  • Document development results, including design specifications

  • Support new product introductions with surgeons, analyze feedback, and share findings with the project team

  • Create customer-facing documentation

  • Develop training materials and conduct training sessions for Alcon personnel

  • Provide fourth-level support for application-specific support requests from the field

  • Conduct clinical complaint investigations and prepare reports

WHAT YOU’LL BRING TO ALCON:

  • Natural science degree (biomedical, engineering, etc.) or degree / trained in Optometry

  • Fluent in English (spoken/written)

  • Proven experience in customer service, field service, clinical support and training in the medical devices industry

  • Strong communication skills, along with a solid work ethic and organizational abilities

  • Excellent knowledge of Microsoft Office, particularly Word, Excel and PowerPoint

NICE TO HAVE:

  • German language knowledge

  • Experience in operating and/or teaching the use of medical equipment, preferably in ophthalmic devices

  • Knowledge of clinical complaint investigation management activities

HOW YOU CAN THRIVE AT ALCON:

  • You will get a competitive salary & benefit package 

  • You will work in a welcoming and inclusive environment with highly qualified colleagues at a market-leading multinational team in Teltow near Berlin

  • You can contribute to the quality and compliance of innovative medical solutions

Alcon Careers

See your impact at alcon.com/careers

ACHTUNG: Wenn Sie derzeit ein aktiver Mitarbeiter (intern oder extern über Zeitarbeit bzw. Dienstleister) bei Alcon sind, klicken Sie bitte auf den entsprechenden Link unten, um sich auf der internen Karriereseite zu bewerben. Vielen Dank.

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