📍 Remote (U.S.) | FT | Reports to: Clinical Manager
This role is HOT 🔥 — Help scale the fastest-growing virtual clinic for women in midlife health.
Midi Health is the leading virtual care platform focused exclusively on women’s midlife health. We provide compassionate, evidence-based care for women navigating perimenopause, menopause, and beyond — delivered by expert clinicians and supported by cutting-edge technology.
We're growing fast, backed by world-class investors, and changing lives by helping women feel like themselves again. Join us and be part of the movement to bring modern midlife care to millions.
As a Clinical Coordinator (CC) at Midi, you’ll split your time between direct clinical RN duties and team coordination to support efficient and safe clinical workflows. You’ll be the go-to for RN onboarding, coaching, daily staffing flow, clinical escalations, and quality assurance. This is a great fit for a nurse who loves blending patient care with operational leadership in a virtual-first environment.
Work RN inbox tasks and resolve patient clinical questions per scope and protocols
Provide real-time clinical guidance for escalations and edge cases
Reallocate RN coverage to balance inbox volume across queues
Own onboarding for new RNs (accounts, access, modules, shadowing, sign-offs)
Support MA and RN onboarding with standardized competency check-offs
Conduct 90-day MA performance reviews and coaching plans
Maintain onboarding toolkit (checklists, SOPs, job aids) with CM and LMAs
Meet daily with Lead MAs to review inbox SLAs, tasks, volume, and staffing
Partner with Lead MAs to ensure task queues (provider comms, labs, RX, prior auths, Zendesk) are properly supported
Approve time and complete administrative tasks in Rippling
Audit documentation and adherence to workflows; coach RN and MA teams
Identify recurring workflow defects and collaborate with CM on SOP updates
Track and socialize key team metrics (SLA, rework, onboarding checkpoint rates)
Serve as first-line clinical escalation for Lead MAs
Communicate with providers, schedulers, and support teams to resolve handoffs
Contribute to monthly performance and enablement dashboards
Active, unrestricted RN license (compact required; CA highly preferred)
3+ years of hands-on RN experience (telehealth or ambulatory strongly preferred)
Proven ability to train and mentor peers in fast-paced clinical environments
Comfort with digital platforms (Athena, Slack, portal comms, Google Workspace)
Strong organizational judgment, follow-through, and compliance mindset
Experience working in virtual care with task-based Medical Assistant teams
Background in QA/audits, workflow mapping, or SOP development
Familiarity with Zendesk, CoverMyMeds, or cross-queue workflows
Athenahealth ▪ Zendesk ▪ Slack ▪ Google Workspace ▪ Midi Telehealth Platform ▪ Rippling
Maintain active RN licensure and complete all mandatory trainings
Follow all Midi policies and uphold HIPAA/PHI standards
Participate in incident reporting and periodic competency assessments
Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com.
Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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