Clinical Clerical Coordinator - Clinical Lab Genomic Testing Multi Site - Full Time, Day - (8HRS)

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
Reporting to the Operations Manager, the Clinic Clerical Coordinator functions as both the lead to a team of employees and as a member of the clinic team that performs the required tasks to meet the institutional registration standards. The Clinic Clerical Coordinator can maintain operations of the unit in the absence of the Operations Manager. This position has frequent contacts with patients, third party payers, PSO staff, contracting staff, and managers of clinic and clerical staff.

Locations
Stanford Health Care

What you will do

• Serves as in-house expert resource on registration in EPIC and ARIA.
• Assigns daily work schedules, adjusts work for coordinator staff.
• Verifies insurance eligibility.
• Ensures scheduled patients are eligible for services requested, and/or determines patient liability.
• Keeps IT logic current in EPIC and ARIA systems when changes occur both internally and externally.
• Assigns medical records if necessary.
• Meets productivity standard set for this position 90% of the time.
• Performs monthly Quarterly Reviews on sample registrations performed by staff to ensure accuracy.
• Prepares monthly productivity report from data supplied by staff, and other ad-hoc reports as requested.
• Reviews registration edit report, identifies, documents and reports registration problems to technical staff, and corrects database in a timely fashion.
• Adheres to policies, practices and procedures.
• Administers and evaluates competency exams of new staff and provides on the job training.
• Participates in registration orientation for new staff.
• Serves as a resource to other staff on registration, benefits, and authorization process.
• Participates with manager in improving clinic registration procedure.
• In the absence of the Operations Manager, maintains operations of the unit.

Education Qualifications

• Associate degree in health-related field from an accredited college or university

Experience Qualifications

• Four (4) years of progressively responsible experience in a medical, billing or health insurance office setting along with prior supervisory experience

Required Knowledge, Skills and Abilities

• Skilled in effective communications, customer service, problem solving, and managing multiple priorities
• Demonstrated knowledge and understanding of insurance eligibility, benefits, contract language, and medical terminology
• Ability to demonstrate supervisory skills
• Demonstrates knowledge of registration policies, FSC determinations and contract information
• Accurately utilizes EPIC insurance dictionaries to assign FSC
• Demonstrates acceptance of patient and family regardless of race, gender, disease process, life-style, sexual orientation, religious or cultural beliefs
• Ability to utilize appropriate manual and electronic systems
• Ability to maintain confidentiality

Licenses and Certifications

• None

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $38.15 - $42.96 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.