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Elevance Health

Clinical Care Advisor - Behavioral Health (BH) and BH Crisis (DSS Region 1)

North Carolina +50 Miles away from nearest Pulse Point Full time

Anticipated End Date:

2025-11-28

Position Title:

Clinical Care Advisor - Behavioral Health (BH) and BH Crisis (DSS Region 1)

Job Description:

#HealthyBlueCareTogetherCFSP

Clinical Care Advisor - Behavioral Health (BH) and BH Crisis (DSS Region 1)

We are partnering with North Carolina DHHS to operationalize a statewide Medicaid Plan designed to support Medicaid-enrolled infants, children, youth, young adults, and families served by the child welfare system so that they receive seamless, integrated, and coordinated health care. Within the Children and Families Specialty Plan (CFSP), and regardless of where a member lives, they will have access to the same basic benefits and services, including Physical health, Behavioral health, Pharmacy, Intellectual/Developmental Disabilities (I/DD) services, long term services and supports, Unmet health-related resource needs, and Integrated care management. We envision North Carolina where all children and families thrive in safe, stable, and nurturing homes.

North Carolina residency is required!

$2,000 SIGN ON BONUS

LOCATION: Region 1 counties: Buncombe, Cherokee, Clay, Graham, Haywood, Henderson, Madison, Polk, Swain, Transylvania, Yancey, Macon, Jackson, Mitchell.

Travel within your assigned county is required. When you are not in the field, you will work virtually from your home.

Field: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

HOURS: Standard business hours, Monday through Friday.

The Clinical Care Advisor - Behavioral Health (BH) and BH Crisis is responsible for performing case management telephonically and/or by home visits within the scope of licensure for special programs, such as Foster Care.  Manages overall healthcare costs for the designated population via integrated (physical health/behavioral health) case management and whole person health. Supporting the behavioral health requirements of children and adolescents in North Carolina's foster care system by coordinating care, facilitating mental health service access, and collaborating with providers, case workers, and families.

How you will make an impact:

  • Educate families and case managers about behavioral health conditions and treatment options.
  • Conducts assessments to identify individual needs.
  • Develops comprehensive care plan to address objectives and goals as identified during assessment.
  • Supports member access to appropriate quality and cost-effective care and modifies plan(s) as needed.
  • Coordinates with internal and external resources to meet identified needs of the member in terms of integrated (physical and behavioral) whole person care.
  • Coordinates social determinants of health to meet the needs of the member and incorporates that into care planning.
  • Works closely with various state agencies.
  • Maintains knowledge of the system of care philosophy; a spectrum of effective, community-based services and supports for those with or at risk for mental health or other challenges and their families, that is organized into a coordinated network.
  • Builds meaningful partnerships with designated populations and their families, and addresses cultural and linguistic needs, in order to help them function better at home, in the community, and throughout life.
  • Evaluates health needs and identifies applicable services and resources in conjunction with members and their families.
  • Provides important information including patient education, medication reconciliation, and identification of community resources and assists with arrangement of follow-up care.

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Minimum Qualifications:

  • Requires an active and current license as an LCSW, LCMHC, LPA, LMFT, or RN issued by the state of North Carolina.
  • Requires a MS/MA in social work, counseling, or a related behavioral health field, or a degree in nursing.
  • Requires three (3) years of clinical experience in social work counseling with broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience, which would provide an equivalent background. 

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Preferred Qualifications: 

  • Must reside within North Carolina.  
  • Must be a fully licensed clinician (RN or BH).  
  • Experience in agencies or organizations serving children, youth and family involved in Department of Social Services and Juvenile Justice, with a focus in behavioral health and 1915i service arrays to meet the needs of children with Intellectual or Developmental Disability (I/DD) or Traumatic Brain Injury (TBI).
  • Experience working with children, youth and families served by the child welfare system and/or familiarity with the State agencies that are involved with their care (e.g., DSS, Department of Public Instruction, Division of Juvenile Justice and Delinquency Prevention, DMH/DD/SUS).  
  • Knowledge of resources, support, services and opportunities required for safe community living for populations receiving in-reach and transition services.
  • Experience working with Children, Youth, and Families who are being served by Local Departments of Social Services through Foster Care and Adoptive Assistance programs is very strongly preferred.
  • Service delivery coordination, discharge planning or behavioral health experience in a managed care setting preferred.
  • Travels to worksite and other locations as necessary.

We are unable to accommodate LCSW-A, LCMHC-A or any other associate level licenses.

#HealthyBlueCareTogetherCFSP

Job Level:

Non-Management Exempt

Workshift:

Job Family:

MED > Licensed/Certified Behavioral Health Role

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.