Client Success Manager, DMS

About the Role

We’re looking for a Client Success Manager to join our Direct Marketing Services (DMS) team. In this role, you’ll guide and support clients through onboarding and campaign execution, helping them make the most of their marketing investments.

You’ll be the go-to resource for clients providing expert guidance, education, and proactive engagement to ensure they see measurable results. Your role will involve collaboration, problem-solving, and a deep commitment to helping small businesses grow through Scorpion’s Direct Marketing Services.

What Your Success Will Look Like

• Successfully onboard and manage a portfolio of clients using Scorpion’s Direct Marketing Services.
• Re-engage and motivate clients who pause or lose momentum during onboarding.
• Collaborate with clients to define clear marketing goals and create customized campaigns across email, direct mail, and text.
• Build, manage, and optimize audience segments within ServiceTitan Marketing Pro.
• Partner with internal creative and technical teams to develop effective marketing assets.
• Track and analyze campaign performance metrics (e.g., open rates, conversions, engagement) to identify opportunities for improvement.
• Ensure timely and thoughtful client communication and follow-up.
• Proactively identify areas for product enhancement and share client insights with your team.

Who You Are And What You Bring

• Education
  • Bachelor’s degree in Marketing, Communications, Business, or a related field — or equivalent experience.

• Experience
  • 2+ years of experience working with marketing or client success teams, ideally in a SaaS, marketing, or digital services environment.
  • Experience with ServiceTitan Marketing Pro or similar CRM/marketing automation tools is a plus.

• Skills
  • Excellent communication skills — you’re clear, empathetic, and solution-oriented.
  • Strong organization and attention to detail with the ability to manage multiple clients and projects.
  • Creative problem-solver with a proactive mindset.
  • Collaborative team player who values feedback and continuous learning.
  • Comfortable analyzing data and using metrics to drive decision-making.
  • Experience with copywriting or editing for marketing content (emails, campaigns, etc.) is a bonus.

Our Scorpion Values

• Winning Mindset:  When our clients win, we win.
• Genuine Care:  We only succeed when we are truly invested in our clients and each other.
• Unmatched Results:  We deliver more than expected–and then some–driving the best results and impacting lives.
• Constant Improvement:  We believe there is always a better way. We learn we ask “What if?” we build and then do it again.
• Unbeatable Teamwork:  We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.

Compensation  

We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.

• The base salary range is $50,000 (entry-level) - $60,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. 
• The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.