Client Service Officer Allocations

• Permanent Part Time | 21 hours per week
• Location: Blacktown, NSW
• Salary: $49K+ Super + NFP Salary Packaging
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose. 

Your Opportunity

Mission Australia housing is an innovative, collaborative and values driven housing organisations that provides social and affordable rental housing to low- and moderate-income households. As a leading national Community Housing Provider, our aim is to deliver better homes in vibrant communities and services that are tailored to individual needs, so our residents are supported in moving towards independence.

We are seeking an experienced allocation officers who will promote innovative and proactive solutions to meet client needs while adhering to Mission Australia’s core values and service standards. The role will support the allocations of properties across the portfolio and comprehensive front of house and administrative support services to clients and stakeholders and support the daily functions of the organization.

Key Responsibilities 

• Provide responsive, professional service to our clients to ensure the appropriate allocation practices are followed with high quality customer service
• Ensure all documentation and updated information is available to clients
• Provide phone support and be the point of contact for our clients
• Liaise and link clients to support services and assist them maximize housing opportunities
• Develop strong working relationships with a range of external and internal stakeholders
• Manage informal appeals and complaints and actively engage tenants to participate in community programs and initiatives.
• Support the community development team through an integrated service delivery approach

Requirements for Success

• Demonstrated experience working in the social/affordable housing space and with  vulnerable client groups
• Strong experience with Microsoft Office products
• Excellent written and verbal communication skills
• Exceptional organisational and analytical skills
• Current Drivers’ Licence, WWCC

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people. 

Our culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.    

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. 

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au

Your benefits

• Rewarding work – every day you know you’re making a real difference

• Free external, confidential counselling and access to chaplaincy support
• Volunteering Opportunities

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

 Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you