Who we are looking for

< We are looking for a leader and consultative who will champion Client Service Enablement’s mission to reduce risk and provide capacity to Client Portfolios. In this role, you will build and strengthen relationships throughout the Client Portfolios to analyze and optimize Client Service activities and increase utilization of the Client Service Enablement function. You will manage a team of project managers and analysts and contribute to the growth of Client Service Enablement. The ideal candidate understands or is willing to learn about our core business processes and brings a constructive, pragmatic approach to solving complex problems so we can improve outcomes for our clients, fellow employees, and investors. This role is based in the greater area of Boston, Mass, USA.  

Why this role is important to us

You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.

Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

What you will be responsible for

As Client Service Enablement -N. America Lead,  you will

• Implement and create governance for globally consistent Client Service procedures and controls; serve as a resource when employees have questions
• Manage demand for CS employee support (e.g., global archer remediations, adoption of new technology and business practices) for the portfolios
• Reduce risk by partnering with Client Portfolios and Business Risk Management to root causes of repeated incidents and driving remediation
• Support the integration of additional products and services into the new IS and Client Service Enablement operating model
• Contribute to the successful achievement of Sales Enablement’s OKRs

What we value

These skills will help you succeed in this role

• One State Street, client-focused strategic thinker with an ability to operate with a global mindset
• Proven ability to effectively communicate both verbally and in writing and experience with executive level communications and reporting and presentations
• Expertise managing large global transformation projects
• Commitment to mentoring and uplifting staff so they contribute to their greatest potential

Education & Preferred Qualifications

• Bachelor’s Degree
• 10+ years of experience of designing and implementing process improvements and operating models

Additional requirements

• Travel up to 10% may be required

Salary Range:

$130,000 - $212,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.